Service Operations Specialist

2 days ago

Bengaluru, Karnataka, India beBeeCustomerService Full time ₹ 7 - ₹ 10
Job Opportunity

We are seeking a skilled professional to oversee service activities, ensure customer satisfaction and maintain accurate records of service activities and progress.

Key Responsibilities:
  • Evaluate customer satisfaction and ensure expectations are met.
  • Oversee repair and maintenance activities for efficiency and timely completion.
  • Maintain accurate records of service activities and progress.
  • Update files on equipment procedures and solutions.
  • Build strong relationships with customers regarding service arrangements.
  • Collect information from customers to assist Service Engineers with on-site work.
  • Coordinate customer service schedules with the team.
  • Ensure accurate and timely information for invoicing.
Requirements:
  • Diploma or Degree in Engineering or a related field.
  • Experience in customer service, resource planning, or operations (preferred).
  • Proficient in MS Office (Word, Excel, PowerPoint).
  • Good command of spoken and written English.
  • Meticulous, independent, and able to multitask in a fast-paced environment.
  • Able to handle stress and meet deadlines.
  • Strong customer service, interpersonal, and communication skills.
  • Diplomatic, professional, and responsive to client needs.

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