Operational Training Specialist

12 hours ago

Bengaluru, Karnataka, India beBeeCompliance Full time ₹ 80,00,000 - ₹ 1,20,00,000

Job Title: Training and Development Specialist

Job Description

Purpose of the Role:

This role is responsible for designing, developing, and delivering comprehensive training programs to enhance operational effectiveness and compliance knowledge of banking staff.

Main Responsibilities
  • Training Design & Delivery:
    • Design and deliver training programs covering core banking operations including account services, payments, trade finance, AML, KYC, and regulatory compliance.
    • Conduct induction training for new joiners and refresher courses for existing staff.
    • Use various training methodologies including classroom, virtual, and blended learning.
  • Content Development:
    • Develop training materials such as manuals, e-learning modules, presentations, and job aids.
    • Regularly update training content in line with policy, system, or regulatory changes.
  • Stakeholder Management:
    • Collaborate with department heads and subject matter experts to identify training needs and performance gaps.
    • Act as a liaison between operations teams and learning and development to ensure alignment.
  • Evaluation & Reporting:
    • Measure training effectiveness through assessments, feedback surveys, and on-the-job performance.
    • Maintain accurate records of training attendance, assessments, and certifications.
  • Mentorship & Leadership:
    • Mentor junior trainers and support their professional development.
    • Lead knowledge-sharing sessions and best practice forums across operational teams.

Candidate Profile: Skills & Knowledge (e.g., Capability, Traits required for the role)

  • Strong knowledge of banking products, operational workflows, risk and compliance.
  • Excellent communication and presentation skills.
  • Strong analytical and problem-solving abilities.
  • Ability to adapt training styles to suit different learning needs.
  • High attention to detail and a commitment to continuous improvement.
  • Collaborative, with strong interpersonal and influencing skills.

Education & Professional Qualifications:

  • Bachelor's degree in Finance, Business, or related field; professional certifications preferred.
  • Experience with learning management systems and e-learning tools is an advantage.

Length & Type of Experience:

  • 8 –10 years of experience in banking operations, with at least 2 years in a training or leadership role.

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