Strategic Relationship Executive

1 day ago


Cochin, Kerala, India Ekani Management Services Pvt Ltd Full time
Job Summary

We are seeking a highly skilled Strategic Relationship Executive to join our team at Ekani Management Services Pvt Ltd.

About the Role

This is an exceptional opportunity for a motivated and results-driven individual to manage, develop and supervise a team of sales executives with a focus on service to sales through relationship management.

The successful candidate will be responsible for achieving sales and service targets, identifying and selecting top talent, and implementing strategies to meet productivity measures and revenue targets.

Main Responsibilities
  • Identify, interview and select sales executives with support from HR
  • Meet productivity measures for the unit: Premium per executive, case rate, persistency, retention and exceed planned productivity standards
  • Exceed revenue targets
  • Undertake joint field work with executives and observe/demonstrate successful selling skills
  • Conduct fortnightly performance reviews with executives
  • Help executives use the GOLD system for maximizing business from target markets
  • Supervise daily activity plans of all executives to ensure desired levels are met
  • Ensure all executives under supervision perform as per company rules and regulations regarding need-based selling, compliance and customer service
  • Effectively manage, track and convert leads provided by the in-house telemarketing unit
  • Engage with customers to provide quick response to customer queries and provide customer service
  • Assist in direct customer service policyholder complaint resolution
  • Ensure retention of allocated book of relations
Key Performance Indicators
  • Target Achievements (Adjusted AFYP, NOP, % Penetration in assigned book of relations of team & Product Mix)
  • Team G3 standard productivity (mainly case rate, case size & Collections) and % of executives consistently achieving G3 standards
  • Retention of Team
  • Persistency of Portfolio
  • Process Compliance
  • Timeliness & accuracy of reports
  • % Collection (Plan Vs Actual)
  • Complaint Resolution/Customer satisfaction
What We Offer

A competitive salary of ₹25,00,000 per annum, opportunities for self-development and growth within the organization, a dynamic and supportive work environment, and more.



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