
Global Customer Experience Specialist
14 hours ago
This role is designed for individuals who can provide exceptional support to customers. The ideal candidate will have a strong understanding of customer needs and be able to communicate effectively via various channels.
About the Job:The successful applicant will work in a fast-paced environment, handling multiple customer queries simultaneously while maintaining high levels of satisfaction.
Responsibilities:- Respond to customer inquiries via phone, email or chat
- Provide timely and effective resolutions to customer issues
- Troubleshoot problems and offer suitable solutions
- Keep accurate records of customer interactions
- Follow established procedures and guidelines when interacting with customers
Requirements:
- A minimum of 6 months to 3 years experience in International Customer Support
- Excellent written and verbal English communication skills
- A willingness to work US shifts (7:30 PM to 4:30 AM)
- Strong analytical and problem-solving skills
- Ability to multitask and work efficiently in a dynamic environment
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