Operations Coordinator
2 weeks ago
Job Position: Operations Coordinator
Location: Remote
Work Schedule: Flexible
Company Overview:
Sagan is an exclusive membership community for top executives, founders, and CEOs seeking international talent. We bridge the gap between global talent and US-based businesses, connecting candidates with leading American companies.
Position Overview:
The Operations Coordinator plays a vital role in optimizing operational efficiency and supporting various organizational aspects. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks effectively.
Key Responsibilities:
- Client Communication: Manage client interactions via email and phone, ensuring prompt responses and professional engagement.
- SOP Development: Develop and document Standard Operating Procedures (SOPs) and playbooks for onboarding, CRM management, and customer follow-ups.
- Meeting Coordination: Coordinate weekly meetings, ensuring efficient formats and agendas are in place.
- Data Management: Gather and analyze Key Performance Indicator (KPI) data and management accounting reports.
- Process Optimization: Collaborate with teams to refine sales scripts, pricing strategies, and operational processes.
- Technology Utilization: Utilize and potentially train on software tools like HubSpot, Asana, Notion, and others to streamline operations.
Qualifications:
- Experience: Minimum of 2 years in an operations coordination role, preferably with experience in managing and optimizing processes.
- Organizational Skills: Proven track record in organizing, training, and creating processes, including SOPs and playbooks.
- CRM and Productivity Tools: Familiarity with CRM systems and tools such as HubSpot, Asana, and Microsoft Office. Experience in setup and implementation is required.
- Data Management: Experience managing data for KPI dashboards and schedules.
- Team Management: Experience in managing teams, tracking projects, and ensuring operational efficiency.
- Problem-Solving: Demonstrated ability to set up processes and solve problems proactively, maintaining smooth operations.
Nice-to-Haves:
- Social Media Management: Proficiency in editing and creating visual content for platforms like Instagram, Facebook, and LinkedIn.
- Advanced Data Analysis: Ability to build or gather data for dashboards tracking financial KPIs and schedules using tools like Excel, Google Sheets, or specialized analytics software.
- SEO and Digital Marketing: Knowledge of SEO principles and experience with tools such as Google Analytics, SEMrush, or Ahrefs.
- Technical Skills in Automation: Experience with automation tools like Zapier, ChatGPT/AI, or similar platforms to streamline processes.
- SQL Proficiency: Knowledge or experience with SQL for data manipulation and querying.
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