Operations Coordinator

2 weeks ago


Delhi, Delhi, India Sagan Full time

Job Position: Operations Coordinator


Location: Remote


Work Schedule: Flexible


Company Overview:


Sagan is an exclusive membership community for top executives, founders, and CEOs seeking international talent. We bridge the gap between global talent and US-based businesses, connecting candidates with leading American companies.


Position Overview:


The Operations Coordinator plays a vital role in optimizing operational efficiency and supporting various organizational aspects. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks effectively.


Key Responsibilities:


  1. Client Communication: Manage client interactions via email and phone, ensuring prompt responses and professional engagement.
  2. SOP Development: Develop and document Standard Operating Procedures (SOPs) and playbooks for onboarding, CRM management, and customer follow-ups.
  3. Meeting Coordination: Coordinate weekly meetings, ensuring efficient formats and agendas are in place.
  4. Data Management: Gather and analyze Key Performance Indicator (KPI) data and management accounting reports.
  5. Process Optimization: Collaborate with teams to refine sales scripts, pricing strategies, and operational processes.
  6. Technology Utilization: Utilize and potentially train on software tools like HubSpot, Asana, Notion, and others to streamline operations.

Qualifications:


  • Experience: Minimum of 2 years in an operations coordination role, preferably with experience in managing and optimizing processes.
  • Organizational Skills: Proven track record in organizing, training, and creating processes, including SOPs and playbooks.
  • CRM and Productivity Tools: Familiarity with CRM systems and tools such as HubSpot, Asana, and Microsoft Office. Experience in setup and implementation is required.
  • Data Management: Experience managing data for KPI dashboards and schedules.
  • Team Management: Experience in managing teams, tracking projects, and ensuring operational efficiency.
  • Problem-Solving: Demonstrated ability to set up processes and solve problems proactively, maintaining smooth operations.

Nice-to-Haves:


  • Social Media Management: Proficiency in editing and creating visual content for platforms like Instagram, Facebook, and LinkedIn.
  • Advanced Data Analysis: Ability to build or gather data for dashboards tracking financial KPIs and schedules using tools like Excel, Google Sheets, or specialized analytics software.
  • SEO and Digital Marketing: Knowledge of SEO principles and experience with tools such as Google Analytics, SEMrush, or Ahrefs.
  • Technical Skills in Automation: Experience with automation tools like Zapier, ChatGPT/AI, or similar platforms to streamline processes.
  • SQL Proficiency: Knowledge or experience with SQL for data manipulation and querying.


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