Operations Coordinator Specialist
3 weeks ago
Operations Coordinator Job Description
About the Role
We are seeking an experienced Operations Coordinator to join our team at Sagan. As an Operations Coordinator, you will play a key role in optimizing our operational efficiency and supporting various organizational aspects. This is an excellent opportunity for individuals with strong organizational skills, attention to detail, and the ability to manage multiple tasks effectively.
Key Responsibilities
- Client Communication: Manage client interactions via email and phone, ensuring prompt responses and professional engagement.
- SOP Development: Develop and document Standard Operating Procedures (SOPs) and playbooks for onboarding, CRM management, and customer follow-ups.
- Meeting Coordination: Coordinate weekly meetings, ensuring efficient formats and agendas are in place.
- Data Management: Gather and analyze Key Performance Indicator (KPI) data and management accounting reports.
- Process Optimization: Collaborate with teams to refine sales scripts, pricing strategies, and operational processes.
- Technology Utilization: Utilize and potentially train on software tools like HubSpot, Asana, Notion, and others to streamline operations.
Requirements
- Experience: Minimum of 2 years in an operations coordination role, preferably with experience in managing and optimizing processes.
- Organizational Skills: Proven track record in organizing, training, and creating processes, including SOPs and playbooks.
- CRM and Productivity Tools: Familiarity with CRM systems and tools such as HubSpot, Asana, and Microsoft Office. Experience in setup and implementation is required.
- Data Management: Experience managing data for KPI dashboards and schedules.
- Team Management: Experience in managing teams, tracking projects, and ensuring operational efficiency.
- Problem-Solving: Demonstrated ability to set up processes and solve problems proactively, maintaining smooth operations.
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