Hotel Operations Director

21 hours ago

Bengaluru, Karnataka, India beBeeGeneralManager Full time ₹ 5,00,000 - ₹ 8,00,000
The role of the General Manager is pivotal in ensuring the operational success and guest satisfaction of a hotel. In this capacity, you will be responsible for overseeing daily hotel operations and providing leadership that drives excellence in all aspects of hotel performance.

Key Responsibilities
  • Champion Business Excellence
    • Develop and implement strategies to drive financial success and guest satisfaction by exceeding key performance indicators.
    • Collaborate with sales and marketing teams to develop revenue-generating strategies for the hotel.
    • Stay ahead of market trends and identify opportunities for growth and development.
  • Lead with Vision
    • Inspire a culture of excellence by providing strong leadership to all team members.
    • Monitor and develop team member performance, particularly executive team members and department heads.
    • Foster a workplace where every team member thrives and contributes to the property's collective goals.
  • Elevate Guest Experience
    • Manage operations with a keen eye for detail to ensure exceptional guest service.
    • Monitor guest feedback and implement improvements as necessary to exceed guest expectations.
    • Deliver exceptional service to ensure every guest leaves with a desire to return.
  • Financial Stewardship
    • Develop and manage the hotel's budget, including revenue forecasting and expense control.
    • Regularly evaluate and analyze financial performance and adjust course to meet and surpass financial objectives.
  • Quality Assurance
    • Guarantee the highest standards of hotel upkeep, safety, and guest satisfaction.
    • Conduct regular inspections to ensure compliance with quality and brand standard requirements.
    • Implement improvement initiatives to enhance overall guest experience and hotel reputation.
  • Owner Relations
    • Build strong rapport with hotel owners through proactive and ongoing communication.
    • Serve as a primary liaison between hotel owners and corporate entities.
    • Prioritize Hotel General Manager experience with strong Operations knowledge.
    • Success in driving commercial returns and revenue.
    • Strong leadership and interpersonal skills with the ability to inspire and motivate a diverse team.
    • Outstanding communication and negotiation skills with a customer-first mindset.
    • Solid grasp of financial management principles and experience in budgeting and forecasting.
    • Dynamic, innovative, and solutions-oriented, with the ability to adapt to changing demands.

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