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Hotel Operations Manager
2 weeks ago
We are seeking a highly skilled Hotel Operations Manager to oversee the day-to-day management of our hotel operations.
About the RoleThe successful candidate will be responsible for supervising the management of our hotel effectively, overseeing multiple facets of operations including front office, housekeeping, human resource management, F&B, guest experience, R&M & engineering, security & safety, etc. as per company's standard operating procedures.
Key Responsibilities:- Understanding of the hospitality industry with extensive work experience
- Understanding of the company's vision, business expansion plans, operational standards, etc.
- Managing operational quality with attention to detail on various parameters such as infrastructure, services, staff, operations, etc. to ensure high service quality
- Handling & resolving escalations and grievances
- Motivating, mentoring and aligning staffs
To be considered for this role, you will need to have:
- Hospitality graduate/post-graduate or diploma in hospitality
- Min. 5 years of experience in a hotel, hostel, guest house, etc.
- Extensive operational knowledge of hotel operations
- Outstanding communication, interpersonal & time-management skills
This is an exciting opportunity to join a dynamic team and take your career to the next level. As a Hotel Operations Manager, you will have the chance to develop your skills and expertise while making a real impact on our guests' experiences.
