Hotel Assistant Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Open since May 2019, in the information technology capital of India, Four Seasons Hotel Bengaluru at Embassy ONE provides a preferred address for both business and leisure travellers, and the highly personalized, anticipatory service that Four Seasons guests expect and value around the world. Designed to reflect a sense of its location, the Hotel's design merges nature and architecture in an homage to Bengaluru's reputation as the Garden City. Four Seasons Hotel Bengaluru at Embassy ONE is located in one of the city's most dynamic development that includes Four Seasons Private Residences, premium grade office space, sophisticated retail, dining and entertainment.

About the role

Four Seasons Hotel Bengaluru is looking for a Hotel Assistant Manager. Candidates with passion for excellence, expertise in hospitality operations and proven leadership experience are invited to apply for a career with Four Seasons.

What you will do

The Hotel Assistant Manager will oversee the Front Desk operations and act as manager on duty in the hotel when senior managers are not available.

You will direct staff that performs the following duties and will also perform these duties on your own: welcome and registers hotel guests, explaining the accommodations and establishing credit or method of payment.  Check guest out of the hotel, preparing and explaining the bill.  Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons' policies.

You will assure that all financial and credit procedures are followed.  Follow up on credit problems with Front Office Manager and/or Credit Manager. Review all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Check cashiers' work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements.

You will take action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees when senior managers are not available.

You will resolve customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

You will check guest in and out in an efficient and friendly manner, using guest name whenever possible.  Assure that guest is assigned type of room requested and the correct rate is charged. Arrange for luggage to be delivered to guest room.  Issue correct keys to the guest. Checks out guest at end of stay.  Ascertain guest satisfaction, collect keys, post late charges and present bill to guest.  Settle bill accurately through credit card or cash transaction.

What you bring

Must have previously worked in a similar capacity in a Five Star Hotel at least 2 years.

College education preferred

Excellent reading, writing & oral proficiency in the English language

Proven interpersonal skills with a track record of successful guest interactions and handling guest complaints.

Excellent organizational skills, Attention to detail, Ability to multitask, Ability to negotiate, organize, delegate & work under pressure is required.

Knowledge of Opera Software

What we offer: 

•    Competitive Salary, wages, and a comprehensive benefits package

•    Excellent Training and Development opportunities

•   Employee Discount for stays at any Four Seasons worldwide

•    Complimentary Dry Cleaning for Employee Uniforms

•    Complimentary Employee Meals

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