Hotel Operations Leader

1 day ago

Bengaluru, Karnataka, India beBeeLeadership Full time ₹ 15,00,000 - ₹ 18,00,000
Senior Hotel Operations Director Job

We are seeking a highly skilled and strategic Senior Hotel Operations Director to lead the day-to-day management of our upscale hotel.

  • Operational Leadership:
    • Oversee the overall operations of the hotel, ensuring seamless coordination between departments.
    • Develop and execute business strategies aligned with the hotel's vision, brand standards, and financial objectives.
  • Financial Acumen:
    • Prepare and manage the annual operating budget, ensuring profitability and efficient use of resources.
    • Analyse financial reports and implement corrective measures where necessary to achieve revenue and cost targets.
  • Guest Experience & Brand Management:
    • Maintain high standards of guest satisfaction, service excellence, and personalized experiences.
    • Monitor guest feedback, online reputation, and implement service recovery protocols where necessary.
  • Human Resource Management:
    • Lead recruitment, induction, and training of hotel staff in line with operational requirements and brand expectations.
    • Foster a high-performance culture that emphasizes teamwork, accountability, service, and continuous development.

The ideal candidate will be a hospitality professional with proven experience in managing premium hotel properties. They should possess strong leadership, organizational, and decision-making capabilities, excellent communication, interpersonal, and negotiation skills, and a commercially astute approach to budgeting, forecasting, and revenue management.

Key qualifications and experience include a Bachelor's Degree or Diploma in Hotel Management or Hospitality Administration, minimum 8-10 years of progressive experience in the hospitality industry, and at least 3–4 years in a senior leadership role such as General Manager, Resident Manager, or Executive Assistant Manager.

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