Director of Hotel Operations

3 days ago

Bengaluru, Karnataka, India beBeeHotelOperations Full time ₹ 1,04,000 - ₹ 1,30,878
Senior Hotel Operations Manager

This role is responsible for leading the hotel operations team and overseeing the day-to-day management of the property.

Key Responsibilities
  • Develop and implement operational strategies that align with the brand's business objectives
  • Manage profitability by analyzing service issues and identifying trends, making necessary decisions to maintain or improve performance
  • Lead the hotel management team in developing an operational strategy that meets the brand's standards
  • Monitor sales performance against budget and review financial statements to determine hotel operations performance
  • Coach and support the operations team to effectively manage occupancy, rate, wages, and controllable expenses
Required Skills and Qualifications
  • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
  • OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
Benefits
  • Opportunity to develop and implement creative solutions to overcome obstacles and ensure implementation to continually improve guest satisfaction results
  • Ensures employees are treated fairly and equitably
  • Ensures regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings)
Others
  • Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction
  • Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations

As Senior Hotel Operations Manager, you will have the opportunity to make a significant impact on the success of our hotel. If you are a strategic thinker with excellent leadership skills and a passion for delivering exceptional guest experiences, we encourage you to apply.

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