
Director of Hotel Operations
5 days ago
This role is responsible for leading the hotel operations team and overseeing the day-to-day management of the property.
Key Responsibilities- Develop and implement operational strategies that align with the brand's business objectives
- Manage profitability by analyzing service issues and identifying trends, making necessary decisions to maintain or improve performance
- Lead the hotel management team in developing an operational strategy that meets the brand's standards
- Monitor sales performance against budget and review financial statements to determine hotel operations performance
- Coach and support the operations team to effectively manage occupancy, rate, wages, and controllable expenses
- 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
- OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
- Opportunity to develop and implement creative solutions to overcome obstacles and ensure implementation to continually improve guest satisfaction results
- Ensures employees are treated fairly and equitably
- Ensures regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings)
- Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction
- Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations
As Senior Hotel Operations Manager, you will have the opportunity to make a significant impact on the success of our hotel. If you are a strategic thinker with excellent leadership skills and a passion for delivering exceptional guest experiences, we encourage you to apply.
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