Hotel Operations Manager

8 hours ago

Bengaluru, Karnataka, India beBeeOperations Full time ₹ 45,00,000 - ₹ 50,00,000

About the Role:

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We are seeking a seasoned Hotel Operations Manager to provide strategic leadership and support to our General Manager in overseeing all aspects of hotel operations.

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Main Responsibilities:

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  • Oversee day-to-day hotel operations, ensuring seamless execution of daily tasks and procedures.">
  • Collaborate with Heads of Departments (HODs) to assign duties and monitor performance, driving compliance with hotel policies and SOPs.">
  • Maintain high service standards, enhance guest satisfaction, and drive operational success while aligning with organizational goals.">
  • Monitor guest feedback and drive the service recovery process to ensure guest satisfaction.">
  • Ensure full compliance with all operational controls, SOPs, policies, and service standards.">
  • Resolve guest complaints promptly and implement effective service recovery strategies.">
  • Maintain accurate records including cash flow sheets, guest floor limits, AR aging reports, direct billing, etc.">
  • Foster owner loyalty through proactive communication and by delivering consistent business results.">
  • Assist the General Manager in addressing key property issues, including capital projects, guest services, and refurbishments.">
  • Build strong relationships with hotel staff, department heads, and other departments to enhance overall efficiency and execution of special events.">
  • Conduct regular audits on par stock to ensure all necessary hotel supplies are adequately stocked.">
  • Ensure effective and timely communication regarding hotel policies and procedures.">
  • Be available 24/7 to respond to any guest or staff emergencies.">
  • Collaborate with the sales team for corporate client handling and new client acquisition as needed.">
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Requirements:

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  • A minimum of 5 years of experience in a managerial role within hotel operations.">
  • Proven leadership, organizational, and communication skills.">
  • Ability to work night shifts (Monday through Saturday).">
  • Strong problem-solving skills and a guest-first mindset.">
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