Process Trainer

4 weeks ago


Noida, Uttar Pradesh, India ICCS Full time

Job Summary

We are seeking a skilled Process Trainer to join our team at ICCS Ltd. in Noida. As a Process Trainer, you will be responsible for delivering high-quality training to new hires and existing employees, ensuring they have the necessary skills to excel in their roles.

Key Responsibilities

  • Conduct process training for new hires, upskill training for existing/new products, and refresher training.
  • Maintain and share training reports on time.
  • Engage in active interactions with internal and external clients.
  • Take on small improvement projects/initiatives in individual capacity or in collaboration with different departments.
  • Create and modify training content on a regular basis.
  • Coach and mentor team members to improve their capabilities.
  • Outbound BPO experience is an added advantage.

Requirements

  • Graduate/Postgraduate degree.
  • Excellent training throughput and reporting skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.

What We Offer

ICCS Ltd. offers a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.


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