Process Trainer

3 weeks ago


Noida, Uttar Pradesh, India ICCS Full time

Job Summary

ICCS Ltd. is seeking a skilled Process Trainer to conduct training sessions for new hires, upskill existing employees, and provide refresher training. The ideal candidate will have excellent training throughput and be able to maintain and share training reports on time.

Key Responsibilities

  • Conduct process training for new hires and upskill training for existing/new products or refresher training.
  • Maintain and share training reports on time.
  • Active interactions with internal and external clients.
  • Take up small improvement projects/initiatives in individual capacity or in collaboration with different departments.
  • Create training content and modify existing training content on a regular basis.
  • Improve team capabilities through coaching and mentoring.

Requirements

  • Outbound BPO experience is an added advantage.

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