Process Development Specialist

2 weeks ago


Noida, Uttar Pradesh, India Tech Mahindra Full time
Job Description

As a Process Trainer at Tech Mahindra, you will play a crucial role in developing and implementing training programs for new and existing personnel. Your primary responsibility will be to design, deliver, and evaluate training interventions that enhance the skills and knowledge of our team members.

Key Responsibilities
  • Develop and deliver training programs for new hires, ongoing training, and remedial training in both classroom and one-on-one settings.
  • Collaborate with the Knowledge Manager, Task Order Managers, Site Manager, Quality Assurance Team, and subject matter experts to ensure that training programs are aligned with business objectives.
  • Monitor progress of trainees, provide coaching and feedback, and assess their performance during training.
  • Design and evaluate training and performance interventions, including pre- and post-training assessments.
  • Identify performance gaps, causes of performance gaps, and provide solutions to the training and production teams.
  • Actively monitor calls by listening to recorded or live agent calls and share required feedback.
  • Maintain familiarity with standard operating procedures and have a thorough understanding of operations and the quality assurance process.
  • Publish daily, weekly, or monthly reports to stakeholders and maintain historical data for associates trained.
Preferred Competencies
  • Excellent communication skills, both written and verbal.
  • BFSI background preferred.
  • Customer service background preferred.
  • Excellent presentation skills.
  • Ability to deliver results with minimal or no supervision.


  • Noida, Uttar Pradesh, India Fujitsu Full time

    Job DescriptionService Process SpecialistAs a Service Process Specialist at Fujitsu, you will play a critical role in ensuring the effective management of incidents, changes, and problems. Your primary responsibility will be to identify, monitor, and record information related to these events, ensuring that all relevant parties adhere to established...


  • Noida, Uttar Pradesh, India Looper Development Services Full time

    Automation Test SpecialistAt Looper Development Services, we are looking for a skilled Automation Test Specialist to join our team. As an Automation Test Specialist, you will play a key role in developing automated test scripts, maintaining and improving our Test Automation framework, and ensuring the quality of our application on API, UI, and performance...


  • Noida, Uttar Pradesh, India 2coms Full time

    Job Title: Insurance Process SpecialistJob Summary: We are seeking a highly skilled Insurance Process Specialist to join our team at 2coms. As a key member of our operations team, you will be responsible for analyzing and processing transactions accurately and on time.Key Responsibilities:Analyze and process transactions accurately and on time.Document all...

  • Technical Lead

    1 day ago


    Noida, Uttar Pradesh, India Wipro Full time

    Role Overview The role of the Technical Lead - Production Process Specialist is to ensure the effective delivery of production processes by providing technical guidance and oversight. This involves reviewing daily transactions, resolving technical escalations, and developing the technical capabilities of production specialists. Key responsibilities include...


  • Noida, Uttar Pradesh, India Fujitsu Full time

    Key Responsibilities:As a Service Process Specialist at Fujitsu, you will be responsible for responding to contractual incidents, changes, and complaints by identifying, monitoring, and recording information. You will ensure that the Incident / Change / Problem / Knowledge Management process, procedures, and work instructions are adhered to by all relevant...


  • Noida, Uttar Pradesh, India 2coms Full time

    Job Title: International Voice Process SpecialistJob Summary: We are seeking a highly skilled and experienced International Voice Process Specialist to join our team at 2coms.Key Responsibilities:* Analyze and process transactions accurately and on time* Document all transactions completed in a day* Collaborate with the team to achieve common goals*...


  • Noida, Uttar Pradesh, India Looper Development Services Full time

    Job Title: HRMS Oracle Payroll SpecialistWe are seeking a highly skilled HRMS Oracle Payroll Specialist to join our team at Looper Development Services. The successful candidate will have strong experience in Oracle Payroll EBS Functional and Core HRMS.Key Responsibilities:* Implement and upgrade Oracle Payroll EBS Functional with Core HRMS* Develop strong...


  • Noida, Uttar Pradesh, India NTT DATA Services Full time

    Collection Specialist Job OverviewAs a Collections Specialist at NTT DATA Services, you will be responsible for processing transactions in accordance with client service level agreements. This role requires a well-rounded knowledge of policies and procedures, as well as strong communication and customer service skills.Key Responsibilities:• Process...

  • Cloud CRM Developer

    6 days ago


    Noida, Uttar Pradesh, India CLOUD ANALOGY CRM SPECIALIST LIMITED Full time

    Job Title: Cloud CRM DeveloperJob Description:We are seeking a skilled Salesforce CRM Developer to join our team at Cloud Analogy CRM Specialist Limited. As a Salesforce CRM Developer, you will be responsible for designing, building, and delivering Salesforce applications that meet the needs of our clients.Key Responsibilities:Design and develop Salesforce...


  • Noida, Uttar Pradesh, India 2coms Full time

    Job Title: International Voice Process SpecialistAt 2coms, we are seeking a highly skilled International Voice Process Specialist to join our team. As a key member of our operations team, you will be responsible for analyzing and processing transactions accurately and on time.Key Responsibilities:Analyze and process transactions accurately and on...


  • Noida, Uttar Pradesh, India 2coms Full time

    Job Title: International Voice Process SpecialistWe are seeking a highly skilled and motivated individual to join our team as an International Voice Process Specialist. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients from North America, Canada, and the UK.Key Responsibilities:Analyze and...


  • Noida, Uttar Pradesh, India 2coms Full time

    Job DescriptionAt 2coms, we are seeking a highly skilled Senior Voice Process Specialist to join our team. As a Senior Voice Process Specialist, you will be responsible for analyzing and processing transactions accurately and on time. Your excellent communication skills and strong command over the English language will enable you to effectively communicate...


  • Noida, Uttar Pradesh, India 2coms Full time

    Job Title: International Voice Process SpecialistJob Summary: We are seeking a highly skilled International Voice Process Specialist to join our team at 2coms. As a key member of our operations team, you will be responsible for ensuring the smooth execution of voice transactions and providing exceptional customer service to our clients from North America,...


  • Noida, Uttar Pradesh, India Technip Energies Full time

    About Technip EnergiesWe are a global engineering and technology company with a clear vision to accelerate the energy transition. Our team of talented women and men work together to design and deliver added value energy solutions.About the JobWe are seeking a Process and Technology Specialist to join our Process and Technology team. The successful candidate...


  • Noida, Uttar Pradesh, India Sunesto web pvt ltd Full time

    We are seeking a skilled IT Business Development Specialist to join our team at Sunesto web pvt ltd. As an IT Business Development Specialist, you will be responsible for identifying potential clients in the target market and conducting thorough research on their business and equipment needs.Key responsibilities include:Developing relationships with...


  • Noida, Uttar Pradesh, India 5100 Kyndryl Solutions Private Limited Full time

    About the RoleWe are seeking a skilled Manual Batch Processing Specialist to join our team at 5100 Kyndryl Solutions Private Limited. As a Manual Batch Processing Specialist, you will be responsible for providing analysis, documentation, and diagramming of work for hand-off, offering timely solutions, and generally "figuring it out." This is a hands-on role...


  • Noida, Uttar Pradesh, India 2coms Full time

    Job DescriptionAt 2coms, we are seeking a skilled International Voice Process Specialist to join our team. The ideal candidate will have excellent communication skills and a strong command over the English language.Key Responsibilities: Analyze and process transactions accurately and on time. Document all transactions completed in a day. Make significant...


  • Noida, Uttar Pradesh, India Looper Development Services Private Limited Full time

    **Job Summary**We are seeking a highly skilled Quality Assurance Specialist to join our team at Looper Development Services Private Limited. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality and reliability of our software applications.**Key Responsibilities**Configure and maintain test environments, including Selenium,...


  • Noida, Uttar Pradesh, India ResoPro Services Full time

    Job SummaryWe are seeking a highly skilled Business Process Transition Specialist to join our team at ResoPro Services. As a key member of our organization, you will be responsible for planning, organizing, and transitioning key business processes. This role requires strong communication and project management skills, as well as the ability to work...


  • Noida, Uttar Pradesh, India 2coms Full time

    Job DescriptionAs a Voice Process Specialist at 2coms, you will be responsible for communicating with customers from North America, Canada, and the UK. Your key tasks will include analyzing and processing transactions accurately and on time, documenting all transactions, and contributing to the collection of metrics on processes. You will also maintain...