Process Development Specialist
4 weeks ago
As a Process Trainer at Tech Mahindra, you will play a crucial role in developing and implementing training programs for new and existing personnel. Your primary responsibility will be to design, deliver, and evaluate training interventions that enhance the skills and knowledge of our team members.
Key Responsibilities- Develop and deliver training programs for new hires, ongoing training, and remedial training in both classroom and one-on-one settings.
- Collaborate with the Knowledge Manager, Task Order Managers, Site Manager, Quality Assurance Team, and subject matter experts to ensure that training programs are aligned with business objectives.
- Monitor progress of trainees, provide coaching and feedback, and assess their performance during training.
- Design and evaluate training and performance interventions, including pre- and post-training assessments.
- Identify performance gaps, causes of performance gaps, and provide solutions to the training and production teams.
- Actively monitor calls by listening to recorded or live agent calls and share required feedback.
- Maintain familiarity with standard operating procedures and have a thorough understanding of operations and the quality assurance process.
- Publish daily, weekly, or monthly reports to stakeholders and maintain historical data for associates trained.
- Excellent communication skills, both written and verbal.
- BFSI background preferred.
- Customer service background preferred.
- Excellent presentation skills.
- Ability to deliver results with minimal or no supervision.
-
Content Developer Specialist
2 weeks ago
Noida, Uttar Pradesh, India Looper Development Services Full timeWe are seeking an experienced Content Developer Specialist to join our team at Looper Development Services.The ideal candidate will have a passion for creating engaging and informative content for various digital platforms.Key Responsibilities:Develop high-quality content for e-commerce websites and platforms.Collaborate with internal teams to understand...
-
Service Process Specialist
4 weeks ago
Noida, Uttar Pradesh, India Fujitsu Full timeJob DescriptionService Process SpecialistAs a Service Process Specialist at Fujitsu, you will play a critical role in ensuring the effective management of incidents, changes, and problems. Your primary responsibility will be to identify, monitor, and record information related to these events, ensuring that all relevant parties adhere to established...
-
Process Developer, Record to Report Specialist
2 weeks ago
Noida, Uttar Pradesh, India Genpact Full timeJob Title: Process Developer, Record to Report SpecialistDescription: Genpact, a global professional services firm, seeks a highly skilled Process Developer, Record to Report Specialist to join our team. As a key member of our RTR Operations team, you will be responsible for ensuring the accuracy and completeness of our clients\' financial...
-
Automation Test Specialist
3 weeks ago
Noida, Uttar Pradesh, India Looper Development Services Full timeAutomation Test SpecialistAt Looper Development Services, we are looking for a skilled Automation Test Specialist to join our team. As an Automation Test Specialist, you will play a key role in developing automated test scripts, maintaining and improving our Test Automation framework, and ensuring the quality of our application on API, UI, and performance...
-
Process Developer, Record to Report Specialist
2 weeks ago
Noida, Uttar Pradesh, India Genpact Full timeJob Title: Process Developer, Record to Report SpecialistGenpact, a global professional services and solutions firm, is seeking a skilled Process Developer, Record to Report Specialist to join our team. This role is a key position that requires someone with deep understanding and experience in General Accounting.Key Responsibilities:Review team's day-to-day...
-
Insurance Process Specialist
3 weeks ago
Noida, Uttar Pradesh, India 2coms Full timeJob Title: Insurance Process SpecialistJob Summary: We are seeking a highly skilled Insurance Process Specialist to join our team at 2coms. As a key member of our operations team, you will be responsible for analyzing and processing transactions accurately and on time.Key Responsibilities:Analyze and process transactions accurately and on time.Document all...
-
HRMS Oracle Payroll Specialist
2 weeks ago
Noida, Uttar Pradesh, India Looper Development Services Full timeJob OverviewWe are seeking a highly skilled Oracle Payroll EBS Functional Specialist to join our team at Looper Development Services.As an Oracle Payroll EBS Functional Specialist, you will be responsible for implementing and upgrading Core HRMS with strong knowledge in fast formulae and localization.Key responsibilities include:Implementing and upgrading...
-
Energy Process Specialist
3 days ago
Noida, Uttar Pradesh, India Premium Outsourcing Solution Full time**Job Overview:**We are seeking a highly skilled and motivated Energy Process Specialist to join our team at Premium Outsourcing Solution in Noida. As an Energy Process Specialist, you will be responsible for ensuring the smooth operation of our energy processes, working closely with cross-functional teams to achieve business objectives.Salary: ₹25,000 -...
-
Technical Lead
2 weeks ago
Noida, Uttar Pradesh, India Wipro Full timeRole Overview The role of the Technical Lead - Production Process Specialist is to ensure the effective delivery of production processes by providing technical guidance and oversight. This involves reviewing daily transactions, resolving technical escalations, and developing the technical capabilities of production specialists. Key responsibilities include...
-
Service Process Specialist
4 weeks ago
Noida, Uttar Pradesh, India Fujitsu Full timeKey Responsibilities:As a Service Process Specialist at Fujitsu, you will be responsible for responding to contractual incidents, changes, and complaints by identifying, monitoring, and recording information. You will ensure that the Incident / Change / Problem / Knowledge Management process, procedures, and work instructions are adhered to by all relevant...
-
International Voice Process Specialist
3 weeks ago
Noida, Uttar Pradesh, India 2coms Full timeJob Title: International Voice Process SpecialistJob Summary: We are seeking a highly skilled and experienced International Voice Process Specialist to join our team at 2coms.Key Responsibilities:* Analyze and process transactions accurately and on time* Document all transactions completed in a day* Collaborate with the team to achieve common goals*...
-
Cloud CRM Developer
3 weeks ago
Noida, Uttar Pradesh, India CLOUD ANALOGY CRM SPECIALIST LIMITED Full timeJob Title: Cloud CRM DeveloperJob Description:We are seeking a skilled Salesforce CRM Developer to join our team at Cloud Analogy CRM Specialist Limited. As a Salesforce CRM Developer, you will be responsible for designing, building, and delivering Salesforce applications that meet the needs of our clients.Key Responsibilities:Design and develop Salesforce...
-
HRMS Oracle Payroll Specialist
3 weeks ago
Noida, Uttar Pradesh, India Looper Development Services Full timeJob Title: HRMS Oracle Payroll SpecialistWe are seeking a highly skilled HRMS Oracle Payroll Specialist to join our team at Looper Development Services. The successful candidate will have strong experience in Oracle Payroll EBS Functional and Core HRMS.Key Responsibilities:* Implement and upgrade Oracle Payroll EBS Functional with Core HRMS* Develop strong...
-
Senior Insurance Process Specialist
2 weeks ago
Noida, Uttar Pradesh, India 2coms Full timeJob Role: Senior Insurance Process SpecialistJob Expectations:* Analyze and process transactions accurately and on time.* Document all transactions completed in a day.* Communicate with internal and external customers to resolve issues, questions, and concerns swiftly.Required Skills:* Minimum qualification: Graduate in any discipline.* 2 to 5 years of work...
-
Process Associate
2 weeks ago
Noida, Uttar Pradesh, India Genpact Full timeJob Title: Process Associate - Insurance SpecialistAt Genpact, we are seeking a skilled Process Associate - Insurance Specialist to join our team. In this role, you will be responsible for identifying and sorting medical records, as well as reconciling medical bills. You will work closely with our clients to ensure that all documentation is accurate and...
-
Process Engineer Specialist
2 weeks ago
Greater Noida, Uttar Pradesh, India Avery Dennison Smartrac Full timeJob Title: Process Engineer SpecialistAbout the Role:This Process Engineer Specialist position is responsible for controlling key know-how and technology to make PSA labels. The role consists of regular updates of new technology upgrades, close connection with AD global counterparts for new practices and benchmarking, and continuous study for process...
-
Noida, Uttar Pradesh, India NTT DATA Services Full timeCollection Specialist Job OverviewAs a Collections Specialist at NTT DATA Services, you will be responsible for processing transactions in accordance with client service level agreements. This role requires a well-rounded knowledge of policies and procedures, as well as strong communication and customer service skills.Key Responsibilities:• Process...
-
UK Energy Process Specialist
2 weeks ago
Noida, Uttar Pradesh, India Premium Outsourcing Solution Full time**Job Summary**At Premium Outsourcing Solution, we are seeking an experienced UK Energy Process Specialist to join our team. The successful candidate will be responsible for managing the energy process in a UK-based environment.**Key Responsibilities**Manage the energy process in a UK-based environmentCollaborate with the team to ensure efficient energy...
-
International Voice Process Specialist
4 weeks ago
Noida, Uttar Pradesh, India 2coms Full timeJob Title: International Voice Process SpecialistAt 2coms, we are seeking a highly skilled International Voice Process Specialist to join our team. As a key member of our operations team, you will be responsible for analyzing and processing transactions accurately and on time.Key Responsibilities:Analyze and process transactions accurately and on...
-
Financial Process Specialist
2 days ago
Noida, Uttar Pradesh, India InCommon Full timeJob DescriptionWe are seeking a highly skilled Financial Process Specialist to join our team in Noida. As a key member of our finance department, you will play a pivotal role in refining our financial processes and ensuring compliance with accounting standards.