Process Trainer
2 weeks ago
Job Description
Overview:
As a Process Trainer at ICCS, you will be responsible for delivering training programs to new hires and existing employees. The primary goal is to ensure that all employees possess the necessary skills and knowledge to perform their job duties effectively.
Responsibilities:
- Conduct process training for new hires and up-skill training for existing/new products.
- Maintain and share training reports on time.
- Active interactions with internal and external clients.
- Take up small improvement projects/initiatives in individual capacity or in collaboration with different departments.
- Create and modify training content on a regular basis.
- Improve team capabilities through coaching and mentoring.
Requirements:
- Bachelor's degree in a related field or equivalent experience.
- Outbound BPO experience is an added advantage.
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