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Building Relationships: Business Development Executive Wanted

2 weeks ago

Salem, Tamil Nadu, India beBeeOpportunity Full time ₹ 20,00,000 - ₹ 30,00,000
Business Development Executive Role

The ideal candidate will have excellent communication skills, a strong ability to build relationships, and a proven track record of driving business growth.

Key Responsibilities:
  • Lead generation and qualification through various channels
  • Value articulation to identify and pursue new business opportunities
  • Upsell and cross-sell ratio improvement through effective customer engagement
  • Customer retention rate enhancement through proactive support and issue resolution
  • Product adoption and utilization optimization
  • Daily collaboration and feedback participation for collaboration and feedback
  • First contact resolution (FCR) rate improvement through efficient issue handling
  • Escalation rate reduction through prompt and effective issue escalation
  • Support ticket closure rate enhancement through timely and quality issue resolution
  • Average time to resolve (ATR) reduction through process optimization

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to respond promptly to customer inquiries
  • Effective resolution time for complex issues
  • High volume of customer interactions handled
  • Significant reduction in support ticket volume
  • Good knowledge base utilization
  • Proficiency in local language with good English language skills

Preferred Qualifications:

  • Any undergraduate degree
  • Full-time work commitment