Global IT Asset and Configuration Manager

17 hours ago

Hubli, Karnataka, India beBeeAsset Full time US$ 80,000 - US$ 1,00,000

Job Description:

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As a highly skilled professional, we are seeking an individual to manage and enhance our client's asset lifecycle and configuration management practices across global operations. This role involves driving end-to-end delivery, process optimization, CMDB governance, and working closely with internal and external stakeholders to ensure data accuracy, compliance, and performance improvement.

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Responsibilities:

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  • Manage end-to-end delivery of HAM and CMDB engagements, ensuring alignment with SLAs, KPIs, and service improvement initiatives.">
  • Configure robust Identification and Reconciliation rules to ensure reliable CMDB data integrity.">
  • Monitor CMDB health and proactively resolve data conflicts between authoritative sources.">
  • Define and maintain standard Configuration Items (CIs), CI relationships, and classification schemas in line with business needs.">
  • Develop and maintain process documentation, policies, and compliance frameworks for HAM and CMDB.">
  • Create and enhance application maps using ServiceNow Service Mapping (good to have).">
  • Configure MID Servers for integrations and data synchronization (optional but desirable).">
  • Customize ServiceNow environments including scripting, automation, and module configuration.">
  • Design and manage reports and dashboards to support decision-making and transparency.">
  • Identify and implement opportunities for continuous service improvement.">
  • Define, improve, and manage periodic audit and verification processes for asset data.">
  • Conduct regular stakeholder engagements and cadence meetings to communicate status, issues, and opportunities.">
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Qualifications:

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  • At least 3 years of experience on this field">
  • Strong expertise in ServiceNow HAM and CMDB modules.">
  • Proven ability to drive operational excellence in IT asset and configuration management.">
  • Deep understanding of CMDB architecture, CI types, and dependency mapping.">
  • Experience handling large-scale data integration and reconciliation tasks.">
  • Excellent documentation and process design skills.">
  • Strong communication and stakeholder management abilities across global teams.">
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Preferred Qualifications:

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  • Experience with Service Mapping and MID Server configuration.">
  • Ability to write custom scripts within ServiceNow for automation and customization.">
  • Background in ITIL practices and IT Service Management frameworks.">
  • Certification - ServiceNow CIS, Certified Asset Management Professional">

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