ServiceNow Configuration Manager

2 days ago

Hubli, Karnataka, India beBeeConfigurator Full time ₹ 10,00,000 - ₹ 15,00,000
Job Title:

ServiceNow CMDB Professional

About the Position:

We are seeking a skilled ServiceNow CMDB expert with at least 5 years of experience to fill this dynamic role.

The ideal candidate will be responsible for managing and maintaining the CMDB within the ServiceNow platform, ensuring data accuracy, integrity, and consistency.

Main Responsibilities:CMDB Governance:
  • Maintain and update the CMDB within ServiceNow, ensuring data accuracy, completeness, and compliance with company policies.
  • Develop and implement processes for identifying, recording, and managing configuration items (CIs) and their relationships.
  • Collaborate closely with IT teams to ensure that all configuration items (CIs) are accurately recorded and updated in the CMDB.
Data Quality & Integrity:
  • Perform regular audits to ensure the integrity and quality of CMDB data.
  • Identify and rectify data discrepancies, inconsistencies, and inaccuracies within the CMDB.
  • Establish and enforce data quality standards and processes.
Process Development & Improvement:
  • Design and implement configuration management processes and workflows to enhance efficiency and effectiveness.
  • Collaborate with stakeholders to gather requirements and translate them into effective CMDB solutions.
  • Continuously monitor and improve the CMDB processes to align with industry best practices and business needs.
Integration & Automation:
  • Integrate the CMDB with other IT systems and tools to enable automation and improve data flow.
  • Develop and maintain scripts, workflows, and tools to automate CMDB-related tasks.
  • Work with IT operations and other teams to ensure seamless integration of CMDB with other ServiceNow modules (e.g., Incident, Change, Problem Management).
Reporting & Analytics:
  • Generate reports and dashboards to provide insights into the health and status of the CMDB.
  • Analyze CMDB data to identify trends, potential issues, and opportunities for improvement.
  • Provide regular updates and reports to management and stakeholders on CMDB performance.
Training & Support:
  • Provide training and support to IT staff and other stakeholders on CMDB processes and best practices.
  • Serve as the subject matter expert (SME) for CMDB-related queries and issues.

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