Global Operations Leader

2 days ago

Ajmer, Rajasthan, India beBeeOperations Full time ₹ 12,00,000 - ₹ 15,00,000

Job Overview:

We are seeking an experienced Operations Manager to lead our day-to-day execution across various teams. You will be responsible for owning SLAs, building SOPs, streamlining cross-team handoffs, and driving measurable outcomes.

Key Responsibilities:

  • Team Leadership & Scheduling: Manage teams across different functions, create rosters, capacity plans, and shift coverage.
  • Process & SOPs: Design, document, and enforce standard operating procedures for each stage of the process.
  • Pipeline Throughput: Monitor daily dashboards, remove bottlenecks to improve time-to-onboard, submissions/day, interviews scheduled, offer rate, and join rate.
  • Training & Upskilling Ops: Coordinate curricula, trainer calendars, candidate cohorts, assessments, and certification tracking.
  • Onboarding Excellence: Ensure accurate documentation, agreements, background checks, and system access.
  • Quality & Compliance: Run quality assurance checks on resumes, submissions, and communications, upholding data privacy and audit-ready records.
  • Cross-Functional Coordination: Partner with HR, Finance/Collections, and Sales for smooth handoffs.
  • Automation & Tools: Champion CRM/ATS hygiene, automate routine steps, and standardize reporting.
  • Reporting & Reviews: Daily/weekly management information systems, root-cause analyses, corrective action plans, and leadership updates.

Requirements:

  • 5+ years in operations management within staffing/recruiting, edtech/training, BPO, or services environments.
  • Strong program/project management skills, data-driven decision-making, and obsession with execution.
  • Hands-on experience with CRM/ATS, Google Sheets/Excel, and collaboration tools.
  • Excellent communication, stakeholder management, conflict resolution, and coaching skills.
  • Comfort with night shift and U.S. client alignment.

Success Metrics:

  • Reduced time-to-onboard and time-to-first-submission.
  • Higher submissions-to-interview and interview-to-offer conversion.
  • Improved show-up and join rates.
  • On-time SOP compliance and zero critical defects.
  • NPS/CSAT improvements from candidates and internal stakeholders.

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