Senior Sales Development Manager

2 weeks ago

Bengaluru, Karnataka, India beBeeCustomerCare Full time ₹ 15,00,000 - ₹ 28,00,000

Your Role in Customer Excellence

You will be joining our customer care team to develop and diversify business in line with financial targets.

Key Objectives:

  • Own, monitor, and drive all sales activities for customers, ensuring prospects are identified, qualified, and nurtured through the sales pipeline to close profitable deals.
  • Align your sales efforts with customer care location managers, pricing, and business development teams.
  • Monitor competition by gathering current marketplace information on pricing and products.
  • Report customer feedback to the customer care team, supporting resolutions as required.
  • Maintain and update relevant customer information in internal systems.
  • Review customer portfolios with customer care managers regularly.
  • Foster customer engagement, satisfaction, retention, and reactivation through high levels of service quality in collaboration with the customer care team.
Required Skills and Qualifications

The ideal candidate should have:

  • At least 5-6 years of work experience in sales, particularly in the freight forwarding industry.
  • Strong customer service skills to build and maintain client relationships.
  • Excellent communication and team player skills, professional selling and problem-solving abilities, and computer literacy.
Benefits

This is an opportunity to contribute to the development and growth of business while ensuring top-tier customer care and working alongside a strong, collaborative team.

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