Senior Technical Support Specialist
2 weeks ago
The role of the Service Manager SAP Basis involves overseeing the coordination of SAP Basis support between levels 1, 2 and 3. This includes ensuring seamless escalation management.
Key Responsibilities:
- Cross-functional collaboration with stakeholders to communicate changes and inform relevant parties
- Implementing technical solutions based on new requirements within own technical area
- Proactive management and control of vendor work
- Support in operational development projects, consulting, and participating in their implementation
Main Responsibilities
As a Service Manager SAP Basis, you will be responsible for managing documentation related to your technical area, following directions and framework set for application development and delivery, making proposals and providing information to support decision-making concerning the application, performing supporting actions necessary to meet application requirements, collaborating with outsourcing and technology partners in the SAP environment, implementing and promoting solutions in the SAP environment.
Requirements:
- Excellent communication skills and business relations skills, interpersonal skills, presentation skills, coordination skills, reporting skills, problem-solving and decision-making skills, and teamwork skills
- Good Requirement Management skills
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