Senior IT Technical Support Specialist

2 weeks ago

Mumbai, Maharashtra, India beBeeSupport Full time ₹ 9,00,000 - ₹ 10,95,000

Job Overview:

A seasoned IT support specialist is responsible for providing timely and effective technical assistance to end-users. This involves diagnosing and resolving hardware, software, and network issues remotely using various tools, phone calls, or email communication.

Key Responsibilities:

  • Technical Support: Troubleshoot and resolve technical issues related to computer systems, printers, mobile devices, operating systems, and software applications.
  • Incident Management: Log, track, and resolve incidents and service requests in a timely manner while adhering to established service level agreements.
  • Customer Interaction: Maintain high standards of customer service by communicating clearly and effectively with end-users, understanding their issues, and providing solutions in a courteous manner.
  • Documentation: Create and maintain detailed documentation of solutions, knowledge base articles, and support processes to ensure seamless knowledge transfer.
  • Collaboration: Work closely with other IT support teams to ensure efficient and effective service delivery.

Requirements:

  • 1-2 years of experience in IT support
  • Strong problem-solving and analytical skills
  • Excellent communication and customer service skills
  • Familiarity with remote desktop tools and technologies
  • Ability to work in a fast-paced environment and adapt to changing priorities

Benefits:

  • Competitive salary and benefits package
  • Ongoing training and professional development opportunities
  • Collaborative and dynamic work environment
  • Opportunities for growth and advancement within the organization

  • Senior Technical Support Specialist

    2 weeks ago

    Mumbai, Maharashtra, India beBeeTechnical Full time ₹ 18,00,000 - ₹ 25,00,000

    Job SummaryAs a technical professional, we are seeking experienced individuals to fill the role of Senior Technical Support Specialist.Key Responsibilities:Provide expert-level technical support to customers, addressing complex issues and ensuring customer satisfaction.Collaborate with cross-functional teams to identify and resolve technical...

  • Senior Technical Support Specialist

    2 weeks ago

    Mumbai, Maharashtra, India beBeeSpecialist Full time ₹ 6,00,000 - ₹ 12,00,000

    Technical Support Specialist\Our organization seeks a skilled Technical Support Specialist to provide high-quality technical assistance and maintain a stable IT environment for employees.\This role involves troubleshooting basic technical problems, escalating complex issues to higher-level support, and delivering exceptional customer service.\Key...

  • IT Technical Support Specialist

    2 weeks ago

    Mumbai, Maharashtra, India beBeeIT Full time ₹ 60,00,000 - ₹ 1,20,00,000

    Job Title: IT Help Desk Specialist Level 2Description:This role is responsible for providing technical support and troubleshooting services to clients across multiple platforms, including Windows and Mac OS.Key Responsibilities:Technical Support & Troubleshooting:Offer L2 support for Windows & Mac platforms, resolving complex issues related to O365, Windows,...

  • Technical Support Specialist

    2 weeks ago

    Mumbai, Maharashtra, India beBeeTechnical Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Title: Technical Support SpecialistAs a key member of our support team, you will play a crucial role in ensuring the smooth operation of our technical infrastructure.

  • Technical Support Specialist

    1 week ago

    Mumbai, Maharashtra, India beBeeSpecialist Full time ₹ 5,50,000 - ₹ 8,50,000

    Technical Support Specialist">We are seeking a skilled and passionate technical support specialist to join our growing team. The ideal candidate will have 1-3 years of experience in a technical support role, with a strong understanding of mobile platforms (iOS, Android) and web applications.">Provide technical support for our mobile and web...

  • Technical Support Specialist

    2 weeks ago

    Mumbai, Maharashtra, India beBeeSupport Full time ₹ 7,50,000 - ₹ 15,00,000

    Technical Support SpecialistWe're looking for an experienced technical support specialist to join our IT team.About the Role:This is an exciting opportunity to develop your skills and career in a dynamic role. You'll be part of a friendly and approachable team of IT experts who are passionate about innovation and progress.Key Responsibilities:Provide...

  • Senior Technical Specialist

    1 week ago

    Mumbai, Maharashtra, India beBeeEngineering Full time ₹ 6,00,000 - ₹ 12,00,000

    Job Title: Senior Technical SpecialistWe are seeking a seasoned technical specialist to join our team.The successful candidate will perform complex and advanced portions of broader assignments, working closely with experienced engineers.He/she will gather and analyze detailed engineering data using established procedures, identifying discrepancies in...

  • Technical Support Specialist

    2 weeks ago

    Mumbai, Maharashtra, India beBeeMicrosoft Full time ₹ 60,00,000 - ₹ 1,20,00,000

    Technical Support SpecialistFlynaut seeks skilled technical support specialists to deliver exceptional remote IT support with a focus on Microsoft 365, Azure AD/Active Directory, Intune device management, Exchange, and SharePoint.Key Responsibilities include:Advanced Support: Provide advanced support for Microsoft 365 apps (Outlook, Teams, OneDrive,...

  • Technical Support Specialist

    2 weeks ago

    Mumbai, Maharashtra, India beBeeTechnical Full time ₹ 1,04,000 - ₹ 1,30,878

    **Job Title:** Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team. In this role, you will be responsible for delivering exceptional technical support to our customers, ensuring they have a seamless experience with our products.**Responsibilities:**Provide technical support to customers via phone, email, and...

  • IT Support Specialist

    2 weeks ago

    Mumbai, Maharashtra, India beBeeTechnical Full time ₹ 12,00,000 - ₹ 15,00,000

    Job OverviewAs a Senior IT Support Specialist, you will be responsible for delivering high-quality, end-to-end IT support to our global user base. This role requires strong technical skills and excellent communication abilities.Key Responsibilities:Troubleshoot and resolve complex technical issues involving hardware, software, networking, and enterprise...