IT Support Specialist

2 days ago

Mumbai, Maharashtra, India beBeeTechnical Full time ₹ 12,00,000 - ₹ 15,00,000

Job Overview

As a Senior IT Support Specialist, you will be responsible for delivering high-quality, end-to-end IT support to our global user base. This role requires strong technical skills and excellent communication abilities.

Key Responsibilities:

  • Troubleshoot and resolve complex technical issues involving hardware, software, networking, and enterprise applications.
  • Serve as a senior point of contact for IT support requests via phone, email, and chat.
  • Document all activities in the IT Service Management platform with precision and completeness.
  • Mentor and support junior agents by sharing best practices and troubleshooting techniques.

Required Qualifications:

  • 3+ years of experience in a technical support or service desk environment.
  • Strong understanding of Windows operating systems, enterprise software, and end-user hardware.
  • Proficient with Microsoft 365 (Outlook, Teams, Excel, SharePoint) and remote troubleshooting tools.
  • Experience with Active Directory, account administration, and access troubleshooting.
  • Solid foundational networking knowledge (DNS, DHCP, VPN, IP troubleshooting).

Preferred Qualifications:

  • Experience using ServiceDesk Plus, ServiceNow, or other ITSM platforms.
  • Familiarity with scripting, log analysis, or endpoint management tools.
  • Knowledge of AV and conferencing platforms (Teams, Zoom, Webex).

Work Environment & Shift Expectations:

  • Must be available for rotational shifts covering 24x7 operations.
  • Comfortable in a fast-paced, high-volume support environment.

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