Senior UCCE Solutions Developer

2 weeks ago


Kanpur, Uttar Pradesh, India beBeeEngineer Full time ₹ 15,00,000 - ₹ 25,00,000
UCCE Engineer Position">

Job Summary:

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We are seeking an experienced UCCE engineer to design, implement and maintain a range of complex call centre solutions using Cisco Contact Centre Enterprise components.

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Key Responsibilities:

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  • Design and develop efficient call flows using UCCE components including ICM, CVP, CUIC, Finesse, CCMP, VVB and CUSP.">
  • Collaborate with cross-functional teams to resolve technical issues and improve the overall performance of our UCCE deployments.">
  • Provide expert consulting services to clients and internal stakeholders on the installation and configuration of UCCE components.">
  • Troubleshoot and resolve complex technical issues related to UCCE components and deployments.">
  • Contribute to high-level architecture planning and participate in solution design discussions.">
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Required Skills and Qualifications:

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  • Proven experience in the installation and configuration of UCCE components.">
  • Strong consulting skills with excellent communication and presentation abilities.">
  • Basic troubleshooting and design knowledge of UCCE components and call flows.">
  • High-level design understanding of UCCE architecture.">
  • In-depth knowledge of CVP deployment model call flows.">
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