Highly Skilled Cisco UCCE CVP Systems Architect

6 days ago

Kanpur, Uttar Pradesh, India beBeeEngineer Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

About us: We are a digital engineering and technology services company that provides solutions to global clients.

We adopt an Engineering First approach, ensuring we can execute all ideas and creatively solve pressing business challenges. With industry expertise and empowered agile teams, we prioritize execution early in the process for impactful results.

Our team combines logic, creativity, and curiosity to build, solve, and create. Every day, we help clients engage with new technology paradigms, creatively building solutions that solve their most pressing business challenges and move them to the forefront of their industry.

Job Title : Cisco UCCE CVP Engineer

Key Responsibilities:
  • Analyze business requirements and design robust Cisco UCCE and CVP architectures that support scalable resilient and highperforming contact center solutions.
  • Create detailed design documents, highlevel and lowlevel diagrams, and integration plans.
  • Lead or participate in the installation, configuration, and deployment of UCCE and CVP components, including ICM PGs, Call Servers, Gateways, Media Servers, Finesse, and supporting applications.
  • Integrate Cisco UCCE and CVP with thirdparty applications, such as CRM systems, workforce management, IVR, call recording analytics, and other enterprise solutions.
  • Develop, update, and troubleshoot CVP VXML applications and ICM scripts to support dynamic routing, selfservice, and intelligent call distribution.
  • Provide tier3 support for complex issues, investigate root causes, and resolve incidents involving UCCE, CVP, and related technologies.
  • Monitor system health, performance metrics, and call flows, proactively identify bottlenecks, capacity issues, and opportunities for optimization.
Requirements:
  • Cisco UCCECVP certification.
  • CCNP Collaboration, CCIE Collaboration, or equivalent certifications.
  • Experience with cloudbased contact center solutions, Webex Contact Center, Amazon Connect, Genesys Cloud, etc.
  • Knowledge of DevOps practices and automation tools, Ansible, Python, PowerShell, etc.
  • Experience with multimedia routing, outbound campaigns, and WFMWFO integrations.
  • ITIL v3 or v4 Foundation certification or equivalent process knowledge.
  • Familiarity with PCIDSS, GDPR, HIPAA, or other compliance frameworks.
Preferred Qualifications:
  • Must have Cisco UCCECVP certification.
  • Collaboration works effectively in crossfunctional teams, valuing input and fostering an inclusive culture.

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