Support Specialist

17 hours ago

Rajkot, Gujarat, India beBeeService Full time US$ 14,500 - US$ 24,500
IT Service Desk Support Specialist

The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work in a fast-paced environment. Key Responsibilities:

  • Ticket Management
    • Record, categorize, and prioritize incidents in the ITSM/ticketing system.
    • Provide basic Level 1 troubleshooting for hardware, software, printers, email, network connectivity, and end-user applications.
  • Escalation and Resolution
    • Reset passwords, unlock accounts, and assist with access-related issues.
    • Escalate unresolved issues to L2/L3 teams with detailed logs and user inputs.
  • User Support and Communication
    • Maintain communication with users to provide status updates and follow-ups.
    • Ensure all tickets are logged, updated, and closed in a timely manner according to SLA.

Requirements

  • 1–3 years of experience in IT Service Desk or desktop support roles.
  • Bachelor's Degree in IT, Computer Science, or related field.
  • Familiarity with IT ticketing tools and remote support tools (e.g., AnyDesk, TeamViewer).
  • Good understanding of ITIL processes and incident lifecycle.

Preferred Qualifications

  • ITIL Foundation certification is a plus.
  • A+ / MCSA / HDI certification is advantageous.

Job Summary

We are seeking a highly skilled IT Service Desk Support Specialist to handle incoming incidents and service requests via phone, email, or ticketing tools. The ideal candidate will have strong analytical and problem-solving skills, as well as excellent communication and teamwork abilities.

  • Video Support Specialist

    3 days ago

    Rajkot, Gujarat, India beBeeApplication Full time US$ 1,00,000 - US$ 1,20,000

    Job Title: Video Support Specialist Overview:The Video Support Specialist is a critical role in our organization. As part of the team, you will be responsible for providing expert-level support for video conferencing and webcasting technologies. Key Responsibilities:Administrative Services:

  • Operations Support Specialist

    4 days ago

    Rajkot, Gujarat, India beBeeOperations Full time ₹ 96,000 - ₹ 1,20,000

    We are seeking a dynamic and organized professional to join our team as an Operations Support Specialist.About the RoleThis is an exciting opportunity for someone who is eager to develop their skills and contribute to the growth of our organization. As an Operations Support Specialist, you will play a key role in ensuring the smooth day-to-day functioning of...

  • Culinary Support Specialist

    20 hours ago

    Rajkot, Gujarat, India beBeeCulinary Full time ₹ 5,83,200 - ₹ 8,64,000

    Job Title: Culinary Support SpecialistThis role is an excellent opportunity to work in a dynamic kitchen environment and develop your culinary skills.

  • Tech Support Specialist

    3 days ago

    Rajkot, Gujarat, India beBeeHelpdesk Full time US$ 60,000 - US$ 85,000

    Job Role OverviewThe frontline IT support specialist plays a pivotal role in resolving technical issues and support requests for clients. Key responsibilities include delivering prompt and effective assistance via various channels, addressing a wide range of IT-related issues including hardware and software troubleshooting, network connectivity problems, and...

  • Workday Support Specialist

    20 hours ago

    Rajkot, Gujarat, India beBeeWorkday Full time ₹ 8,00,000 - ₹ 13,00,000

    Workday Support Specialist Role We are seeking an experienced professional to provide functional and technical support for our client's Workday platform. This is a remote role servicing a leading Australian organization, requiring excellent problem-solving skills, stakeholder engagement, and a strong understanding of Workday modules and integrations. Key...

  • Technical Support Professional

    20 hours ago

    Rajkot, Gujarat, India beBeeCustomerSupport Full time ₹ 9,00,000 - ₹ 12,00,000

    Job TitleTechnical Support Specialist Role:Provide remote technical support for our products worldwide.Diagnose and troubleshoot complex application issues related to our software.Document and verify reported problems, engage additional resources when necessary.Log/report issues, communicate effectively with customers, peers, and teams.Set issue priority...

  • Support Specialist

    3 days ago

    Rajkot, Gujarat, India beBeeCustomerSupport Full time ₹ 4,00,000 - ₹ 8,00,000

    Job RoleAct as the primary point of contact for customer support inquiries via email, chat, or call. Coordinate with internal teams to resolve customer issues promptly.ResponsibilitiesMonitor and manage support tickets through a helpdesk system (e.g., Freshdesk, Zendesk).Track issue resolution timelines and ensure timely follow-ups with both customers and...

  • Technical Support Specialist

    17 hours ago

    Rajkot, Gujarat, India beBeeVirtualization Full time ₹ 80,00,000 - ₹ 1,20,00,000

    Job Title: Technical Support SpecialistSupport Horizon VDI users with technical expertise.Resolve end-user issues related to session performance, access, and profile-related incidents.Create and maintain golden images for various user groups.Validate and troubleshoot application functionality within VDI sessions in partnership with application...

  • Support Specialist

    20 hours ago

    Rajkot, Gujarat, India beBeeCustomer Full time ₹ 7,60,000 - ₹ 12,15,000

    Customer Service Representative Job DescriptionThis role involves serving as the primary point of contact for clients via phone, email, and chat.Key Responsibilities:Respond to client inquiries and provide accurate information about products and services.Resolve customer complaints efficiently while ensuring a positive experience.Maintain detailed records of...

  • Technical Support Specialist

    4 days ago

    Rajkot, Gujarat, India beBeeSupport Full time

    Desktop Support Engineer L1">The primary role of a Desktop Support Engineer L1 is to provide timely and effective support to users experiencing issues with printers and scanners.Key Responsibilities:Address user support tickets related to printers and scanners in a timely mannerGuide users with simple, clear, and step-by-step troubleshooting...