
Support Specialist
1 day ago
This role involves serving as the primary point of contact for clients via phone, email, and chat.
- Key Responsibilities:
- Respond to client inquiries and provide accurate information about products and services.
- Resolve customer complaints efficiently while ensuring a positive experience.
- Maintain detailed records of client interactions and transactions.
Required Skills and Qualifications:
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and attention to detail.
- Proficiency with CRM systems and MS Office/Google Workspace.
- Ability to work in a fast-paced environment and manage multiple tasks.
Prior Experience:
- Prior experience in BPO or US-based client support roles.
- Knowledge of customer success practices and client retention strategies.
- Communication: Excellent verbal and written skills in English.
- Problem-Solving: Strong ability to resolve issues and manage tasks effectively.
- Customer Focus: Ability to deliver exceptional customer service and ensure a positive experience.
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