Support Specialist

1 day ago


Rajkot, Gujarat, India beBeeCustomer Full time ₹ 7,60,000 - ₹ 12,15,000
Customer Service Representative Job Description

This role involves serving as the primary point of contact for clients via phone, email, and chat.

  • Key Responsibilities:
  • Respond to client inquiries and provide accurate information about products and services.
  • Resolve customer complaints efficiently while ensuring a positive experience.
  • Maintain detailed records of client interactions and transactions.

Required Skills and Qualifications:

  • Excellent verbal and written communication skills in English.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency with CRM systems and MS Office/Google Workspace.
  • Ability to work in a fast-paced environment and manage multiple tasks.

Prior Experience:

  • Prior experience in BPO or US-based client support roles.
  • Knowledge of customer success practices and client retention strategies.
Skills Highlights
  • Communication: Excellent verbal and written skills in English.
  • Problem-Solving: Strong ability to resolve issues and manage tasks effectively.
  • Customer Focus: Ability to deliver exceptional customer service and ensure a positive experience.


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