Tech Support Specialist

5 days ago

Rajkot, Gujarat, India beBeeHelpdesk Full time US$ 60,000 - US$ 85,000

Job Role Overview

The frontline IT support specialist plays a pivotal role in resolving technical issues and support requests for clients. Key responsibilities include delivering prompt and effective assistance via various channels, addressing a wide range of IT-related issues including hardware and software troubleshooting, network connectivity problems, and system configurations.

Duties and Responsibilities

  • Effective communication: Handling client inquiries, educating them about issue causes, and providing solutions.
  • Troubleshooting business applications, evaluating complex IT needs, researching resources, and recommending technical solutions.
  • Analyzing and resolving issues, implementing appropriate solutions, and documenting LAN activities.
  • Prioritizing tasks based on impact, minimizing downtime during high-severity incidents.
  • Troubleshooting networking tickets, internet connectivity, VPN solutions, firewall systems, and office WiFi connectivity.
  • Troubleshooting COTS products, operating system issues, disk and storage tickets, backup issues, OS performance issues, app crashes, and related causes.
  • Application crash analysis, identifying crashed applications, gathering error details, and utilizing event logs and task manager for diagnostics.
  • Microsoft 365 troubleshooting, ensuring optimal performance, and resolving issues efficiently.

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