Technical Support Professional

24 hours ago


Rajkot, Gujarat, India beBeeCustomerSupport Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title

Technical Support Specialist Role:

  • Provide remote technical support for our products worldwide.
  • Diagnose and troubleshoot complex application issues related to our software.
  • Document and verify reported problems, engage additional resources when necessary.
  • Log/report issues, communicate effectively with customers, peers, and teams.
  • Set issue priority based on urgency and business impact.

Key Responsibilities:

Our Technical Support Specialist plays a pivotal role in ensuring seamless customer experiences. You will be responsible for delivering exceptional technical support across the globe, leveraging your expertise to resolve complex application issues efficiently.

Requirements:

  • Ability to work in a fast-paced environment.
  • Flexibility to work hours outside normal shift, weekends.
  • Strong customer communication skills.

Skills & Qualifications:

Specialized Knowledge & Skills:

  • Experience in Networking, CentOS Linux, and Windows OS.
  • Hands-on experience in two or three of: Contact Center Technologies, Application Support, Telephony, XML scripting, Object Oriented Programming.

Nice-to-Have Skills:

  • VXML, CCML, RDBMS, Microsoft LUIS/CLU, APIs, SMS, Cloud technologies (AWS, Google).

As a valued member of our team, you will have opportunities to grow and develop your skills. We encourage applications from a diverse pool of candidates.



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