
Technical Support Professional
24 hours ago
Technical Support Specialist Role:
- Provide remote technical support for our products worldwide.
- Diagnose and troubleshoot complex application issues related to our software.
- Document and verify reported problems, engage additional resources when necessary.
- Log/report issues, communicate effectively with customers, peers, and teams.
- Set issue priority based on urgency and business impact.
Key Responsibilities:
Our Technical Support Specialist plays a pivotal role in ensuring seamless customer experiences. You will be responsible for delivering exceptional technical support across the globe, leveraging your expertise to resolve complex application issues efficiently.
Requirements:
- Ability to work in a fast-paced environment.
- Flexibility to work hours outside normal shift, weekends.
- Strong customer communication skills.
Skills & Qualifications:
Specialized Knowledge & Skills:
- Experience in Networking, CentOS Linux, and Windows OS.
- Hands-on experience in two or three of: Contact Center Technologies, Application Support, Telephony, XML scripting, Object Oriented Programming.
Nice-to-Have Skills:
- VXML, CCML, RDBMS, Microsoft LUIS/CLU, APIs, SMS, Cloud technologies (AWS, Google).
As a valued member of our team, you will have opportunities to grow and develop your skills. We encourage applications from a diverse pool of candidates.
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