Technical Support Specialist

1 day ago

Rajkot, Gujarat, India beBeeVirtualization Full time ₹ 80,00,000 - ₹ 1,20,00,000
Job Title: Technical Support Specialist

Support Horizon VDI users with technical expertise.

  • Resolve end-user issues related to session performance, access, and profile-related incidents.
  • Create and maintain golden images for various user groups.
  • Validate and troubleshoot application functionality within VDI sessions in partnership with application owners.
Required Skills and Qualifications:

Certifications: VMware Certified Professional – Desktop and Mobility (VCP-DTM).

Education: Associate or Bachelor's degree in Computer Science, Information Technology, or a related field.

  • 2+ years in IT support roles with at least 1 year supporting VDI environments.
  • Experience supporting VMware Horizon View (7.x or 8.x), including Connection Server, Composer, and Agent.
  • Proficiency with tools like Horizon Administrator/Console, vSphere Client, and basic PowerShell scripting.
Benefits:

Key Responsibilities: Provide Level 1–3 support for Horizon VDI user issues, create and manage desktop pools, and monitor system health.

Others:

About the Role: This role involves working closely with infrastructure, security, and application teams to ensure optimal performance, usability, and security of client's virtual desktop environment.

Preferred Experience: Deep experience creating and maintaining golden images, familiarity with application packaging and troubleshooting app behavior in virtual environments.

  • Familiarity with monitoring tools (e.g., Horizon Help Desk Tool, vRealize Operations, ControlUp).
  • Certifications such as VMware VCP-DTM, ITIL Foundation, or CompTIA A+ are highly desirable.

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