Desktop Support Professional

3 days ago

Rajkot, Gujarat, India beBeeDesktopSupport Full time ₹ 90,00,000 - ₹ 1,20,00,000

Job Overview:

We are seeking a skilled Desktop Support Engineer to join our team. As a key member of our IT infrastructure management team, you will play a vital role in ensuring the functionality and reliability of clients' IT environments.

This is an exciting opportunity for someone who wants to work in a dynamic environment where no two days are the same. You will have a large degree of independence and trust, but also be part of a supportive team that is always willing to lend a helping hand.

You will be involved in every stage of project development, from initial idea to project definition, development, debugging, and ongoing iterations. This includes administering Microsoft Intune for endpoint management, providing support for Azure Virtual Desktop (AVD) infrastructure, managing incident and service request management processes, and utilizing Nexthink for proactive monitoring and troubleshooting.

The ideal candidate will have a strong background in desktop support or a similar role, with excellent troubleshooting and problem-solving skills. They will also possess strong customer service and communication skills, as well as the ability to work independently and prioritize tasks effectively.

Key Responsibilities:
  • Administer Microsoft Intune for endpoint management
  • Provide support for Azure Virtual Desktop (AVD) infrastructure
  • Manage incident and service request management processes
  • Utilize Nexthink for proactive monitoring and troubleshooting
  • Handle grant application/drive/folder access requests
  • Administer user accounts in Active Directory
  • Facilitate consultant onboarding/offboarding processes
  • Manage access to collaboration tools like Microsoft Teams
  • Monitor and respond to phishing email incidents
  • Perform remote software installations and configurations
  • Reset passwords and unlock user accounts
  • Assist with setting up and troubleshooting Zoom meetings and other video conferencing solutions
  • Address Zscaler/network connectivity issues
  • Provide support for external file sharing platforms
  • Assist users with unlocking Bitlocker screens and resolving related issues
  • Configure and map network drives and printers for users
  • Provide support for mobile devices

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