IT Infrastructure Specialist

24 hours ago

Rajkot, Gujarat, India beBeeNetwork Full time ₹ 8,00,000 - ₹ 12,00,000

Job Title: Desktop Support Engineer

Experience: Minimum 1 Year

Bengaluru and Rajkot are in the same country, allowing for remote work without a specific on-site location.

Key Responsibilities:

  • Install, configure, and maintain Windows and macOS operating systems.
  • Troubleshoot hardware issues related to desktops, laptops, printers, and other peripherals.
  • Update and patch software applications and security tools.
  • Provide day-to-day support for Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
  • Support system provisioning via Microsoft Intune and Windows Autopilot (basic knowledge required).
  • Manage user accounts, groups, and permissions using Active Directory.
  • Assist with system upgrades, data migrations, and routine backups.
  • Troubleshoot basic network issues (LAN, WAN, Wi-Fi) and VPN connectivity problems.
  • Perform configuration and support of network devices such as routers, switches, and firewalls.
  • Assist in IP address configuration and network printer setup.
  • Monitor and maintain network performance at the designated location.
  • Respond to IT support tickets, ensuring timely resolution.
  • Document technical issues, solutions, and IT processes accurately.
  • Maintain IT assets and inventory for your designated location.

Required Skills and Qualifications:

  • Strong troubleshooting and problem-solving abilities.
  • Basic understanding of Firewalls and Layer 2 Switches.
  • Familiarity with ITSM tools for ticket management.
  • Ability to work independently and prioritize tasks.

Why Choose This Opportunity?

This role offers a unique chance to grow and develop your skills in a supportive environment.

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