Customer Support Specialist

2 days ago

Ghaziabad, Uttar Pradesh, India beBeeCustomerService Full time ₹ 3,50,000 - ₹ 7,50,000

Job Title: Customer Service Ambassador

Key Responsibilities:
  • Customer Interaction:
    • Engage with customers via voice and digital channels to address inquiries, complaints, and technical issues.
    • Provide accurate and timely information regarding products and services.
    • Assist customers in troubleshooting problems and guiding them through solutions.
  • Documentation and Collaboration:
    • Maintain thorough documentation of customer interactions and resolutions.
    • Collaborate with other departments to address complex customer issues.
  • Issue Resolution:
    • Effectively resolve customer issues in a timely and professional manner.
    • Identify recurring issues and suggest improvements.
  • Performance Metrics:
    • Manage multiple customer inquiries simultaneously without compromising quality.
    • Maintain key performance metrics such as response time, resolution time, and customer satisfaction.
Requirements:
  • Language Proficiency:
    • Fluent in English, with the ability to communicate clearly and professionally.
  • Experience:
    • Previous experience in customer support or a related field is required.
    • Experience handling both voice and non-voice customer interactions is a plus.
  • Skills:
    • Strong communication and active listening skills.
    • Excellent problem-solving abilities and attention to detail.
    • Ability to work efficiently under pressure and multitask effectively.

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