Support Engineer

1 day ago

Ghaziabad, Uttar Pradesh, India beBeeTechnical Full time ₹ 5,00,000 - ₹ 10,00,000
Technical Support Specialist

We are seeking a Technical Support Specialist to provide top-notch technical support to customers, troubleshoot hardware and networking issues, and document issue details with precision.

Key Responsibilities:
  • Assist customers via incoming calls, demonstrate empathy for customer concerns, and consistently deliver solutions.
  • Utilize judgment, training resources, and knowledge base to provide consistent solutions to customers, identify escalations, and create expectation alignment.
  • Document issue details, troubleshooting steps, and resolutions with accuracy to reduce repeated troubleshooting efforts.
  • Enhance skills and knowledge that accelerate support and product expertise, facilitating field support services as needed.
Mandatory Skills:
  • Proficient in English Language, both Verbal and written, with a genuine desire to help others.
  • A track record of self-improvement and growth mindset, ability to adapt to changes quickly, and maintain professionalism.
  • Ability to work with internal and external stakeholders to achieve expectations and goals, with experience or education from an electronics or information technology background.
Minimum Qualification:
  • Must have completed B.Sc (Computers/Electronics) / BCA / BBA or equivalent.
  • Work experience in similar set-ups like fueling industry, IT support, retail customer support center with trouble shooting experience is preferred.

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