
Application Support Engineer
1 day ago
Are you a skilled technical expert with a passion for delivering exceptional customer support? Do you have a strong background in cloud and automation technologies? We are seeking a highly motivated Production Support Specialist to join our global team.
This is an exciting opportunity to work with cutting-edge technologies, collaborate with global teams, and drive business growth. As a key member of our production support team, you will play a critical role in ensuring the smooth operation of our enterprise-grade systems.
We offer a dynamic work environment that fosters continuous learning and upskilling. Our team is passionate about innovation, teamwork, and excellence. If you are a self-motivated individual with excellent analytical skills, we encourage you to apply for this challenging and rewarding role.
Key Responsibilities- Incident Management: Monitor and manage support tickets via JIRA and email, troubleshoot and resolve issues across various platforms.
- System Monitoring & Maintenance: Perform regular health checks and performance monitoring of applications, integrations, and databases, assist with deployment validations, patch installations, and performance tuning as needed.
Shift & Availability: Provide support coverage 4 days a week in rotational shifts, including off-hours and weekends as required.
Required Skills and Qualifications- Cloud & Databases: Solid experience with AWS RDS, Aurora PostgreSQL, SQL Server, DynamoDB, exposure to MySQL and GCP BigQuery is a strong plus.
- IBM Sterling B2B: In-depth experience in supporting and troubleshooting B2B integrations and translation flows.
- UiPath (RPA): Strong hands-on knowledge of bot monitoring, error handling, and RPA job management.
- Incident Management: Proven track record of working under pressure and adhering to strict SLAs.
Preferred Experience: 5–10 years of experience in production application support roles, familiarity with cloud-native monitoring and alerting tools is an advantage.
What We Offer- Exposure to cutting-edge cloud and automation technologies.
- Opportunity to work with global teams and enterprise clients.
- Rotational flexibility and work-life balance initiatives.
- Supportive environment for continuous learning and upskilling.
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