
VDI(Virtual Desktop Infrastructure) Support Engineer
4 weeks ago
About us:
SilverLine Prestige school is synonym for holistic development and quality education. Since 1987, SLPS has been led by renowned educationists to create a strong lineage of 35 years. This deep rooted experience, focused on progressive and experiential learning has helped our students outperform in changing world. We aim at producing future leaders and trailblazers rather than just toppers.
Job Overview:
We are seeking a skilled and reliable VDI Support Engineer to manage and support our Virtual Desktop Infrastructure (VDI) environment. This role will involve software deployment, user account management, and handling technical queries.
Key Responsibilities:
- Maintain and Support our VDI platform.
- Deploy and manage software applications within the VDI environment.
- Provision/de-provision users, manage access, and ensure secure configurations.
- Respond to user support queries and resolve technical issues efficiently.
- Document processes, issues, and solutions to build internal knowledge bases.
Requirements:
- 2+ years of hands-on experience with VDI platforms (Citrix, VMware Horizon, or AVD).
- Experience with software packaging and deployment tools.
- Working knowledge of SAML authentication.
- Familiarity with Active Directory, group policy, and Windows OS configuration.
- Strong troubleshooting and communication skills.
Preferred:
- Scripting experience (PowerShell, etc.)
- Relevant certifications
- Experience in a support/helpdesk in Virtual environment
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