Progress Openedge Support

3 days ago


Ghaziabad, Uttar Pradesh, India JK Tech Full time

We are looking for an experienced Application Support Engineer with strong knowledge of Progress OpenEdge (ABL/4GL). The role involves providing production support, issue resolution, monitoring, and minor enhancements for business-critical applications. The candidate should be proactive in handling incidents, ensuring application stability, and working closely with users and development teams.

Shift Timings - 8 pm to 4 am IST

Key Responsibilities


• Provide L2/L3 support for applications built on Progress OpenEdge.


• Monitor application performance and ensure system availability.


• Analyze and resolve incidents, service requests, and problem tickets within SLAs.


• Perform root cause analysis and implement long-term fixes to recurring issues.


• Handle batch processes, jobs, and scheduled tasks.


• Coordinate with development teams for bug fixes, enhancements, and release deployments.


• Support application upgrades, patches, and migration activities.


• Maintain accurate documentation of issues, resolutions, and standard operating procedures.

Required Skills & Experience


• Strong hands-on experience with Progress OpenEdge (ABL/4GL) in a support environment.


• Good understanding of Progress Database concepts and performance troubleshooting.


• Experience in incident management, problem management, and change management.


• Familiarity with UNIX/Linux commands and scripting.


• Exposure to ticketing tools (ServiceNow, JIRA, Remedy, etc.).


• Strong troubleshooting, analytical, and communication skills.

Good to Have


• Knowledge of integration with APIs/web services.


• Experience in working with global support models


• Basic knowledge of SDLC / Agile methodologies



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