A Competitive Opportunity as a Customer Support Specialist

13 hours ago

Ghaziabad, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 40,00,000 - ₹ 80,00,000
Customer Support Specialist

We are looking for a skilled Customer Support Specialist to join our team. As a key member of our support staff, you will be responsible for providing top-notch customer service and resolving technical issues.

About the Role
  • Troubleshoot and resolve WordPress & WooCommerce issues with confidence.
  • Communicate clearly and patiently with customers (via tickets, email, and live chat).
  • Spot recurring issues and share feedback with the dev team to improve products.
  • Keep plugin documentation updated with new features.
  • Manage tickets in FreeScout (or similar Customer Support Tool) and collaborate on Github.
  • Stay updated with our latest product releases.

This is an excellent opportunity for someone who enjoys helping others and has a strong passion for delivering exceptional customer experiences.

Requirements
  • Strong WordPress knowledge (troubleshooting, debugging, database, plugins).
  • Hands-on experience with WooCommerce.

Familiarity with AI tools for smarter support is a plus.

Benefits
  • Flexible work timings
  • 16 paid leaves annually
  • Supportive, collaborative colleagues
  • Remote-friendly global team of 16 members (developers, support engineers, writers, testers)
  • Be part of a company behind top WooCommerce plugins.
About Us

We've been helping WooCommerce stores grow faster for over a decade. Our plugins simplify store management while improving conversions—and our support is one of the key reasons customers stick with us.

If you have 1+ year of customer support experience and want to grow with a product company that values both its team and customers, we'd love to hear from you.

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