Customer Support Specialist

2 days ago

Ghaziabad, Uttar Pradesh, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000

We are seeking a highly skilled Customer Support Representative to join our team. As a key member of our customer success department, you will play a vital role in delivering exceptional customer experiences.

About the Role
  • You will be responsible for handling customer inquiries and resolving concerns via chat, phone calls, and email communication.
  • Maintain in-depth knowledge of our products and services to address customer inquiries and resolve concerns.
  • Troubleshoot and resolve customer complaints related to product quality, shipping, returns, exchanges, and refunds.
  • Assist customers with placing, tracking, modifying, or canceling orders, ensuring timely delivery.
  • Gather customer feedback and report common issues to improve the customer experience and product offerings.
  • Work closely with other departments to ensure a seamless customer journey.
  • Document customer interactions, feedback, and resolutions in our CRM system, providing regular reports to management on common customer issues and trends.
Key Responsibilities
  • Resolve customer complaints in a timely and professional manner.
  • Provide accurate and helpful information to customers regarding our products and services.
  • Maintain a high level of product knowledge to effectively address customer inquiries.
  • Identify and escalate potential issues to management for prompt resolution.
  • Analyze customer feedback to inform product development and improvement initiatives.
Requirements
  • Excellent written and verbal communication skills.
  • Ability to maintain confidentiality and work with sensitive information.
  • At least 2 years of experience in customer support, preferably in a fast-paced environment.
  • Strong problem-solving skills and ability to think critically.
  • Experience working with CRM systems and data analysis tools is an asset.
Benefits

We offer a comprehensive benefits package that includes:

  • A competitive salary and bonus structure.
  • A generous vacation and sick leave policy.
  • A flexible work schedule to accommodate your needs.
  • A professional development program to support your growth and advancement.
Others

If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer experiences, we would love to hear from you

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