
Workday Support Specialist
2 days ago
Key Position: Workday Support Specialist
About this Role:
We are seeking an experienced professional to provide functional and technical support for our Workday platform. As a Workday Support Specialist, you will be responsible for managing day-to-day support requests, ensuring system stability, and delivering continuous improvement initiatives across HR, Payroll, Finance, or other Workday modules in scope.
Job Responsibilities:
- Provide L2/L3 support for Workday users, ensuring timely resolution of incidents and service requests.
- Monitor, troubleshoot, and maintain Workday integrations and business processes.
- Partner with HR, Payroll, Finance, and IT teams to understand business requirements and provide Workday solutions.
- Assist with configuration changes, enhancements, and release management.
- Conduct impact assessments for Workday updates and new functionality.
- Prepare and maintain documentation (knowledge base articles, process flows, support procedures).
- Provide user training and guidance as needed.
Requirements:
- 3+ years' experience working with Workday in a support or consulting capacity.
- Strong analytical and troubleshooting skills with a customer service mindset.
- Excellent communication skills and ability to work effectively with remote teams.
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