Customer Support Specialist

3 days ago

Ghaziabad, Uttar Pradesh, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 12,00,000

Customer Service Representative

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We are seeking a skilled and customer-focused professional to handle inquiries, provide prompt responses, and resolve issues efficiently.

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The ideal candidate will have excellent verbal and written communication skills, strong interpersonal skills, and the ability to work in a fast-paced environment.

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Key Responsibilities:

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  • \
  • Handle customer inquiries and provide prompt responses\
  • Maintain a high level of customer service by demonstrating empathy and professionalism\
  • Collaborate with sales teams to provide seamless support throughout the sales process\
  • Analyze customer data to identify patterns and trends\
  • Ensure compliance with company policies and procedures\
  • Contribute to the development and implementation of CRM processes and protocols\
  • Strive to exceed customer expectations and contribute to a positive team environment\
    • \
    • Qualifications:​\
      • \
      • Bachelor's degree in a relevant field or equivalent experience\
      • Proven experience in customer service or CRM roles\
      • Excellent verbal and written communication skills in English and Hindi\
      • Strong interpersonal skills with the ability to build rapport and maintain positive customer relationships\
      • Proficiency in using CRM software and tools\
      • Analytical mindset with the ability to analyze customer data and generate insights\
      • Ability to work in a fast-paced environment and handle multiple tasks simultaneously\
      • Detail-oriented with strong organizational and problem-solving skills\
      • Flexibility to work on weekends or extended hours, if required\
        • \

Work Timings:

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Monday to Saturday, 9.30 am to 6.30 pm

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If you are passionate about providing exceptional customer service and thrive in a dynamic environment, we invite you to join our team.

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