Customer Support Specialist

2 days ago

Ghaziabad, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 6,00,000 - ₹ 12,00,000
Customer Support Role

About Xten-Av:

Xten-Av is the world's first AI-powered professional AV design platform that automates multiple types of drawings and documents.

This innovative technology enables AV designers, integrators, and manufacturers to replace legacy methods of design and documentation, increasing efficiency and productivity by 10 times.

We are seeking a dedicated individual to fill this position.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues via chat and email during night shift hours.
  • Provide personalized assistance to customers, offering solutions and guidance tailored to their needs.
  • Troubleshoot technical issues and escalate complex cases to the appropriate department if necessary.

Candidate Requirements:

  • Prior experience in customer support or a related field is preferred.
  • Excellent written communication skills with a strong command of English.
  • Ability to multitask and prioritize tasks effectively in a fast-paced environment.

Benefits:

  • Competitive compensation
  • Paid time off
  • Ongoing training and development opportunities
  • A supportive team environment

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