Customer Support Specialist

2 days ago

Ghaziabad, Uttar Pradesh, India beBeeTechnical Full time ₹ 90,00,000 - ₹ 1,20,00,000

We are seeking a skilled Technical Support Lead to join our team. As a key member of our support organization, you will be responsible for leading the delivery of high-quality customer support services to our clients.

The successful candidate will have a strong background in technical support, with experience in troubleshooting and resolving complex issues. They will also possess excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.

This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and is looking to take their career to the next level.

Key Responsibilities
  • Lead the delivery of technical support services to clients
  • Troubleshoot and resolve complex technical issues
  • Develop and implement process improvements to increase efficiency and effectiveness
  • Maintain accurate records and reports of support activities
  • Collaborate with cross-functional teams to ensure seamless delivery of services
Requirements
  • 5+ years of experience in technical support or a related field
  • Strong analytical and problem-solving skills
  • Excellent written and verbal communication skills
  • Able to work effectively in a fast-paced environment
  • Intermediate to advanced proficiency in Excel
Preferred Qualifications
  • Experience working with large data sets and identifying trends
  • Familiarity with technical systems, APIs, and SQL
  • Experience working with support ticketing systems such as Jira Service Desk
About Us

We are a leading provider of customer support services, dedicated to delivering exceptional results to our clients. Our team is passionate about providing top-notch support and we are looking for like-minded individuals to join us.

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, please apply today

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