Expert ServiceNow HRSD Implementation Specialist
19 hours ago
We are seeking an experienced HR Business Process Improvement Specialist to join our team. The ideal candidate will have strong hands-on experience in ServiceNow HR Service Delivery (HRSD) and possess in-depth knowledge of integrations using REST API, scripting, and advanced concepts like Advanced Work Assignment (AWA), Performance Analytics (PI), and Transform Maps.
Key Responsibilities:- Solution Design and Implementation: Configure and implement ServiceNow HRSD solutions, including Case and Knowledge Management, Employee Service Center, and HR Service Portal.
- Integration and Automation: Develop and manage REST API integrations between ServiceNow and external systems, ensuring seamless data flow and security compliance.
- Process Enhancement: Leverage ServiceNow scripting (JavaScript, Glide) to automate processes, build business rules, client scripts, script includes, and manage workflows.
- Task Automation and Workload Distribution: Configure and manage Advanced Work Assignment (AWA) for task automation and workload distribution.
- Data-Driven Insights: Use Performance Analytics (PI) to provide actionable insights into key HR metrics.
- Data Migration and Synchronization: Configure Transform Maps to load data through integrations, ensuring smooth data migration and synchronization.
- 5-7 years of hands-on ServiceNow experience, with a focus on HRSD for at least 3 years.
- Proven experience in integrating ServiceNow with third-party systems using REST API.
- Strong expertise in ServiceNow scripting and automation (JavaScript, Glide).
- Proficient in advanced ServiceNow functionalities like Advanced Work Assignment (AWA) and Performance Analytics (PI).
- Experience with Transform Maps to handle data loading and integration.
- Hands-on experience managing HR lifecycle events (e.g., onboarding, transitions, offboarding) within ServiceNow.
- ServiceNow HRSD Implementer certification is required.
- Excellent coordination and communication skills, with the ability to collaborate with internal and external stakeholders.
- Strong problem-solving and analytical skills.
We offer a competitive salary of $120,000 - $150,000 per year, based on experience, to drive success in this role.
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