Expert ServiceNow HRSD Implementation Specialist

19 hours ago


Pune, Maharashtra, India Nityo Infotech Full time
ServiceNow HRSD Consultant

We are seeking an experienced HR Business Process Improvement Specialist to join our team. The ideal candidate will have strong hands-on experience in ServiceNow HR Service Delivery (HRSD) and possess in-depth knowledge of integrations using REST API, scripting, and advanced concepts like Advanced Work Assignment (AWA), Performance Analytics (PI), and Transform Maps.

Key Responsibilities:
  • Solution Design and Implementation: Configure and implement ServiceNow HRSD solutions, including Case and Knowledge Management, Employee Service Center, and HR Service Portal.
  • Integration and Automation: Develop and manage REST API integrations between ServiceNow and external systems, ensuring seamless data flow and security compliance.
  • Process Enhancement: Leverage ServiceNow scripting (JavaScript, Glide) to automate processes, build business rules, client scripts, script includes, and manage workflows.
Advanced Concepts:
  • Task Automation and Workload Distribution: Configure and manage Advanced Work Assignment (AWA) for task automation and workload distribution.
  • Data-Driven Insights: Use Performance Analytics (PI) to provide actionable insights into key HR metrics.
  • Data Migration and Synchronization: Configure Transform Maps to load data through integrations, ensuring smooth data migration and synchronization.
Qualifications and Requirements:
  • 5-7 years of hands-on ServiceNow experience, with a focus on HRSD for at least 3 years.
  • Proven experience in integrating ServiceNow with third-party systems using REST API.
  • Strong expertise in ServiceNow scripting and automation (JavaScript, Glide).
  • Proficient in advanced ServiceNow functionalities like Advanced Work Assignment (AWA) and Performance Analytics (PI).
  • Experience with Transform Maps to handle data loading and integration.
  • Hands-on experience managing HR lifecycle events (e.g., onboarding, transitions, offboarding) within ServiceNow.
  • ServiceNow HRSD Implementer certification is required.
  • Excellent coordination and communication skills, with the ability to collaborate with internal and external stakeholders.
  • Strong problem-solving and analytical skills.

We offer a competitive salary of $120,000 - $150,000 per year, based on experience, to drive success in this role.



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