Customer Loyalty Specialist

2 weeks ago


Ellore, Andhra Pradesh, India beBeeRetention Full time ₹ 9,00,000 - ₹ 12,00,000

Fostering customer loyalty is crucial for driving business growth and increasing revenue through subscription purchases. As a Customer Retention Manager, you play a vital role in fostering strong relationships with customers.

Key Responsibilities:
  • Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration, ensuring timely order processing and account management.
  • Maintain accurate records of follow-ups and interactions, guaranteeing seamless customer communication and issue resolution.
  • Analyze performance metrics to track conversions, account actions, and process improvements, informing data-driven decision making.
Required Skills and Qualifications:
  • Advanced Excel skills for data analysis and tracking key metrics.
  • Basic Microsoft Word knowledge for document creation and editing.
  • Strong analytical and problem-solving abilities to drive process enhancements and metric improvement.
  • Excellent communication and negotiation skills for effective customer engagement and conflict resolution.
  • Proficiency in CRM systems like Salesforce and experience with Zendesk for streamlined customer support.
Benefits of Working with Us:

We offer a dynamic work environment that fosters creativity, diversity, and flexibility. Our commitment to excellence, integrity, and customer satisfaction drives our success and sets us apart as a top employer worldwide.



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