Customer Experience Specialist

6 days ago


Ellore, Andhra Pradesh, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 8,00,000
Customer Experience Specialist

We are seeking a highly skilled and experienced customer experience specialist to join our team. The ideal candidate will have excellent communication skills, the ability to handle multiple customer inquiries efficiently, and proficiency with customer support software or CRM tools.

Key Responsibilities:
  • Handle day-to-day customer inquiries via phone, email, or chat
  • Provide online support and ensure customer satisfaction
  • Resolve customer issues and follow up with customers on abandoned carts to maximize conversions
  • Offer product information and guide customers through the usage of products
Qualifications:
  • Customer Service, Communication, and Interpersonal skills
  • Minimum 1–2 years of experience in Customer Support / Customer Service / Technical Support
  • Experience in Online Support and Technical Support
  • Excellent communication and interpersonal skills
  • Ability to handle multiple customer inquiries efficiently
  • Proficiency with customer support software or CRM tools is a plus
  • Previous experience in a relevant role or industry is advantageous
  • Bachelor's degree in any field or equivalent experience


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