Customer Experience Specialist

1 week ago

Ellore, Andhra Pradesh, India beBeeRelationship Full time ₹ 10,00,000 - ₹ 15,00,000
Job Description:

Hiring a skilled professional to manage customer relationships is crucial for our company's growth and success.

As a Relationship Manager, you will be the primary point of contact for customers, handling their queries and providing accurate resolutions in a timely manner.

You will build and maintain strong relationships with customers, ensuring high satisfaction levels and driving business growth through excellent customer service.

The ideal candidate will have a bachelor's degree in Business Administration, Marketing, or a related field, along with 2+ years of experience in customer relationship management.

They will possess strong interpersonal and negotiation skills, excellent verbal and written communication skills in English and Hindi, and proficiency in CRM software and Microsoft Office tools.

A analytical mindset with the ability to interpret customer data and market trends is essential for this role.

Additionally, the candidate should be able to work under pressure, handle multiple tasks, and meet deadlines while maintaining a positive attitude.

Required Skills and Qualifications:
  • Bachelor's degree in Business Administration, Marketing, or a related field
  • 2+ years of experience in customer relationship management
  • Strong interpersonal and negotiation skills
  • Excellent verbal and written communication skills in English and Hindi
  • Proficiency in CRM software and Microsoft Office tools
  • Analytical mindset with the ability to interpret customer data and market trends
Benefits:

Our company offers a competitive salary along with performance-based incentives, making it an attractive opportunity for professionals looking to advance their careers.

Others:

As a key member of our team, you will have opportunities to contribute to the growth and success of our company, while also developing your skills and expertise in customer relationship management.

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