Customer Experience Specialist
1 week ago
**Job Overview**
\HappyLocate is a relocation expert providing advanced technology and customized solutions. We are seeking a full-time Customer Service Specialist in Bengaluru.
\As a key member of our team, you will be responsible for handling customer support, ensuring customer satisfaction, maintaining excellent phone etiquette, delivering outstanding customer service, and enhancing the customer experience on a daily basis.
\Key Responsibilities\- \
- Handle customer inquiries, resolve issues promptly, and provide exceptional support to ensure high customer satisfaction.\
- Maintain a positive attitude, communicate effectively, and deliver courteous service to customers via phone or other communication channels.\
- Stay up-to-date with company policies, procedures, and products to offer accurate information to customers.\
- Collaborate with colleagues to achieve team goals, contribute to a positive work environment, and adhere to company values.\
- Participate in ongoing training and development to enhance skills and knowledge, stay ahead in the industry, and drive business growth.\
- Assist in achieving sales targets, promoting company services, and increasing revenue through efficient customer interactions.\
- Adhere to all company guidelines, policies, and procedures to maintain a professional and respectful atmosphere.\
- Comply with data protection regulations, handle sensitive customer information securely, and maintain confidentiality at all times.
- \
- Bachelor's degree in a related field or equivalent work experience.\
- Excellent communication, interpersonal, and problem-solving skills.\
- Strong customer service skills, with the ability to handle diverse customer needs and situations.\
- Proficiency in Microsoft Office Suite, particularly Word, Excel, and PowerPoint.\
- Familiarity with CRM systems and databases.\
- Ability to multitask, prioritize tasks, and manage time efficiently in a fast-paced environment.\
- Previous experience in customer-facing roles, preferably in the relocation or hospitality industry.\
- Fluency in English language (written and spoken).
**Join HappyLocate as a Customer Service Specialist and embark on an exciting career journey**
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