Customer Experience Ambassador

2 weeks ago


Ellore, Andhra Pradesh, India beBeeCustomerService Full time ₹ 35,00,000 - ₹ 45,00,000
About UsWe are a direct-to-consumer brands accelerator with exciting ventures across haircare, pet, and wellness niches.Job Overview

The Customer Experience Specialist plays a pivotal role in ensuring a positive customer journey through effective communication, issue resolution, and feedback collection via multiple channels. Key responsibilities include handling customer inquiries, collecting and analyzing customer feedback, managing logistics and order management efficiently, and working collaboratively in a team environment to maintain attention to detail.

Key Responsibilities:
  • Handle customer inquiries and resolve issues promptly
  • Collect, analyze, and act on customer feedback to enhance the overall customer experience
  • Manage logistics and order management processes with precision and efficiency
  • Maintain a collaborative team environment and prioritize attention to detail
Requirements:
  • Excellent customer service skills with a focus on empathy and problem-solving
  • Strong communication skills with the ability to articulate complex information clearly
  • Experience in customer-facing roles or logistics management
  • Fluency in English and Hindi as a pre-requisite for this full-time on-site position
Working Conditions:

This is a full-time, on-site role located in Hyderabad, requiring strong fluency in English and Hindi.



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